Concession Manager

Borough Market, London
30,000 - 35,000 per annum (dependent on experience)
Full-time Permanent

Have you got a passion for food? Does a quirky, growing, independent business excite you? If so, Zachary Daniels has an incredible opportunity in the vibrant Borough Market as a Concession Manager.

This is a unique opportunity to lead a specialist Food concept focused on premium, artisanal food products sourced from renowned producers across the UK and Europe. With ambitious expansion plans ahead, this role offers a genuine opportunity to be part of an inspiring growth journey.

As a Concession Manager, you will take full ownership of the day-to-day running of a busy, high-footfall store in one of London's most iconic food destinations. You will lead from the front, driving commercial performance while delivering an exceptional customer experience.

• Oversee daily retail operations, ensuring smooth and efficient store performance

• Drive sales in a fast-paced environment and inspire your team to exceed targets

• Lead, coach and motivate your team to deliver outstanding customer service

• Develop strong product knowledge and ensure your team confidently shares this with customers

• Manage stock control, conduct regular stock assessments and coordinate with warehouse teams

• Recruit, train and develop new team members

• Maintain strong relationships with market management to ensure operational excellence

• Conduct regular team briefings and performance reviews

• Implement effective merchandising strategies to maximise visual impact and sales

• Ensure compliance with all health & safety and operational standards

• Foster a positive, motivated working environment where the team can thrive

We're looking for a confident, commercially minded retail leader who thrives in a dynamic setting.

• Minimum 2 years Management experience

• Available 5 days per week, including weekends

• Proven ability to drive sales and deliver against KPIs

• Strong leadership skills with the ability to motivate and develop a team

• Excellent communication skills with a professional, polished approach

• Highly organised with strong numerical and analytical ability

• Proactive, adaptable and solutions-focused

• Comfortable working under pressure in a busy retail environment

BH35645