Area Manager, Management General Management

Overview

When you join Amazon as an Area/Shift Manager, you'll gain experience leading a large and diverse team to make sure your area of the business keeps pace with demand. In this hands‑on role, you'll learn about the complexity of operations at a global business and what it takes to make everything run seamlessly. While you implement your team's approach to drive productivity, you'll also work closely with your colleagues to address challenges, which means no two days will be the same.

• Promote a culture of safety and wellbeing.
• Analyse and implement corrective actions to ensure quality and productivity are consistently high, and business objectives are met across all shifts.
• Support and lead a team and handle administrative work while building and supporting a strong team culture.
• Analyse performance and suggest process improvements to optimise work and improve customer service.
• Collaborate with other managers to standardise shift processes.

You'll work shifts and be based at one of our operational sites. Your main focus will be to maintain safety standards within your team and across your site, monitor and maintain process efficiency, and prioritise routine team management and daily operational tasks. You'll also handle individual escalations, process improvement work, and wide‑scale operational contingency planning.

Being a key part of the operations team involves working with colleagues in other teams and external partners to ensure we stay on track to meet our customer demands and targets. This includes analysing data and performance metrics with leaders in your business area, and discussing the operational pros and cons of technical improvements with engineers.

Customer Fulfilment, or CF, has evolved from a humble team of booksellers to a sophisticated global team handling more than 1.5 million orders every day. The team is the foundation of our business and its efforts have diversified us across new regions and services. With emerging technology, we always look for ways to offer a bigger, better product range—delivered quickly and affordably.

The CF team are the first people in the chain that help customers get products at the speed Amazon is known for. We are based in Fulfilment Centres, at the heart of Amazon's fast‑paced operations network. These centres are sometimes referred to as the 'First Mile' because most Amazon packages start their journey there. We manage dynamic inventory and facilitate speedy deliveries round the clock.

Lots of different people work in our Fulfilment Centres, creating plenty of opportunities for every skill set. Some of us work with physical products, while others analyse data to help everyone across the business make smart decisions.

• University degree (Bachelor's or Master's), completed before start date.
• Advanced proficiency in written and verbal English and the local language.
• Relevant experience in performing data analysis. Preferred qualifications are not required to apply for a position at Amazon; if you have all the basic qualifications above, we'd love to hear from you.
• Experience communicating with a wide range of stakeholders, including peers and leadership.
• Experience in a logistical working environment.
• Experience working with the MS Office suite (Word, Excel, Outlook) in a professional environment.

Amazon is an equal‑opportunity employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice to learn more about how we collect, use and transfer the personal data of our candidates.