Service Delivery Manager

Overview

Are you looking for a dynamic role that involves managing the safe and efficient recycling of sewage sludge for agriculture? Join Thames Water's bio recycling team as a manager responsible for the safe and efficient recycling of sewage sludge to agriculture. Build relationships with customers, landowners, and other communities, liaise with various organisations, and coordinate with the wider recycling team. Monitor sites, oversee contractor health and safety, and ensure the performance of agricultural operations in your defined area is up to standard.

Apply now for a challenging and rewarding role with a tangible impact.

• Manage and develop a geographically dispersed technical team, ensuring the delivery of performance targets and objectives for the team.
• Responsible for safely and efficiently recycling sewage sludge for our customers in agriculture within a given geographical area.
• Develop, liaise with, and build relationships with farmers, land owners, agronomists, agents, and others in rural communities to maintain and build the company's reputation and credibility, thus promoting the beneficial use of sewage sludge as a fertiliser replacement.
• Liaise with Environmental Health Officers, Environment Agency Officers, and local communities to ensure that the recycling operations have a minimum impact on the environment and the public.
• Coordinate with the broader recycling team to ensure the safe, effective, and efficient management of the recycling operation and contract, thereby improving financial performance.
• Manage and monitor the contract and the contractors in a defined area, promoting a robust, challenging and effective business relationship.
• Responsible for monitoring the contractor's Health and Safety performance of agricultural operations in a defined area.
• Source land for recycling biosolids, building and maintaining a land bank to sustain the company's recycling requirement for now and the future.
• Manage the sales process, including fertiliser advice, pricing and availability, land suitability, soil sampling, risk assessment of land to be spread and stockpiled site, site‑specific contractor liaison, order entry and permit production via TDS (land application management software) and timing of operations and the signing off order before invoicing.
• Develop and re‑assess procedures and work methods to increase working and financial performance.

• An agricultural background with good knowledge of rural practice is essential, preferably with sales experience in a similar field such as Biosolid Management.
• Confidently talk to farmers, agronomists, and contractors.
• Sales experience would be an advantage.
• Organised, flexible, responsive to change, and able to manage your own time.
• Awareness of current agricultural initiatives and legislation such as the Nitrates Directive and Cross‑Compliance.
• FACTS or BASIS trained is advantageous.
• Disability Confident
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Disability Confident employer: A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high‑volume, seasonal and high‑peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non‑disabled people.

For more details please go to .

Offering between £34,000 and £44,000 per annum, depending on experience and skills.

26 days holiday per year, increasing to 30 with length of service (plus bank holidays).

Contributory pension – Defined Contribution – Maximum of 12% – 2x employee contribution.

Personal Medical Assessments – Open to all once a year.

Wider benefits scheme includes benefits hub, offers and information to save money and support well‑being.

Disclaimer:
Due to the high volume of applications we receive, we may close the advert earlier than the advertised date, so we encourage you to apply as soon as possible to avoid disappointment.