Senior Operations Manager

Overview

Senior Operations Manager —

Contract:

Healthcare —

Location:

London, SE18 4QH
— Hours of work: 37.5 — Contract Type:
Permanent

We are seeking a highly experienced Senior Operations Manager to oversee the day-to-day delivery of Soft FM services, including portering, linen and waste. This role ensures all services operate smoothly, consistently and in line with agreed KPIs, SLAs and operational procedures while maintaining full compliance with legislative requirements.

• Lead and support Soft FM teams to deliver safe, efficient and high-quality services.
• Build and maintain strong relationships with staff, clients and subcontractors.
• Set objectives, monitor performance targets and support delivery of business plans.
• Recruit, train and develop operatives and supervisors to meet service needs.
• Maintain proactive communication with clients and stakeholders, including regular documented meetings.
• Drive productivity, continuous improvement and assess the impact of operational changes.
• Gather and analyse data to inform decision-making and support service improvements.
• Identify cost efficiencies, support profitability and manage resources, stock and waste effectively.

• Proven experience in a similar Facilities Management role within a healthcare environment.
• Demonstrable people management experience within a hospital or healthcare setting.
• Strong track record of leading and developing teams across multiple staff grades.
• Skilled in client liaison, relationship management and negotiation.
• Proactive problem-solver with strong communication skills, both written and verbal.
• Strong numeracy skills with experience managing budgets and a Profit & Loss account.
• Competent user of Microsoft Office, particularly Word and Excel.
• Confident in producing reports and analysing complex data to identify challenges and opportunities.
• IOSH Managing Safely qualification (or minimum Level 3 Health & Safety qualification).

ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.

Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.

We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. #ISSGreat

People #ISSTalent #People Make Place

ISS is proud to be a diverse and inclusive employer.

ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste), religion or belief, sex, sexual orientation or educational background.

We are a Disability Confident Committed (Level
2) employer, proudly supporting and promoting inclusive hiring practices in line with the UK government’s Disability Confident scheme.

Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.

If you have any further queries regarding this role, please contact the Resourcing Team by emailing re