Head of Operations

Job purpose

We’re looking for a hands‑on Head of Operations to lead the Operations team and elevate how we deliver experiences. This high‑impact leadership role owns day‑to‑day events operations while driving smarter, more efficient processes across the team and business. Reporting into Managing Director.

• Lead and motivate the Operations team which includes Senior Operations Manager, Operations Manager and Operations Executive
• Oversee seamless planning and delivery of events from start to finish. Largest event being up to 7,000 guests
• Review, improve, and implement operational processes to increase efficiency and consistency
• Set operational standards, KPIs, and best practices across all events
• Manage suppliers, budgets, staffing, and resource planning
• Ensure high standards of service, compliance, and health & safety

• Senior operations role within the events and hospitality environment
• Experience with ing the F1 industry
• Strong people leadership and stakeholder management skills
• Proven ability to redesign and improve operational processes
• Calm, decisive, and solutions-focused under pressure
• Experience working with CRM systems, e-ticketing systems and strong Microsoft skills
• Additional languages (particularly French) an added bonus