Head of Operations

Position: Head of Operations (Permanent)
Location: Dudley Hill

Futures recruitment are looking to appoint a Head of Operations who will be responsible for leading operational excellence across the organisation, implementing culture of quality, H&S, and innovation. This role ensures that all products, services, and processes consistently meet the highest standards while driving continuous improvement at scale.

Roles & Responsibilities

Use data, KPIs, and operational insight to make evidence-based strategic decisions that demonstrably improve performance, efficiency, cost, and customer outcomes.
Drive cross-functional collaboration to improve end-to-end operational effectiveness and scalability.
Act as a visible operational leader across international sites, providing direction, coaching, and challenge where required
Own and embed a culture of quality, compliance, safety, and continuous improvement across all operational functions and geographies.
Ensure operational processes, products, and services consistently meet or exceed internal standards, regulatory requirements, and customer expectations.
Lead the design and execution of Lean, Six Sigma, and continuous improvement frameworks, ensuring they are deeply embedded in day-to-day operations.
Identify and implement innovative ways of working, technology, and process improvements that enhance operational resilience and future readiness.
Ensure robust governance, risk management, and compliance practices are in place and consistently applied across the group.
Experience & Background

Significant senior operational leadership experience within complex, multi-site or international organisations.
A long, demonstrable history of applying Lean and continuous improvement tools to deliver measurable, sustained improvements.
Proven track record of using data-driven decision making to influence strategy and improve operational outcomes.
Experience operating in regulated, quality-critical, or safety-focused environments