Allocations Officer

Allocations Officer

• Location:
  
  Barbican Estate Office, London
• Job Type: Full-time temp FTC (6 months)
• Hybrid (3 days per week in the office)
• 38,080 per annum (pro rata 6-month FTC)

We are seeking an Allocations Officer to join a Housing Services team within the Community and Children's Services department. This role is crucial in ensuring the efficient allocation of accommodation and providing proactive service to applicants for social housing. You will be part of a team dedicated to meeting performance targets and offering suitable housing options to applicants.

Day-to-day of the role:

• Allocate social housing, ensuring effective use of housing stock and minimising rental losses.
• Maintain waiting lists and allocate properties
• Manage and monitor the void properties process to minimise turnaround times, working closely with the properties team to meet performance targets.
• Issue tenancy agreements and manage tenancy assignments.
• Coordinate viewings as part of the lettings process and mutual exchange processes.
• Provide statistical returns for the Housing Needs Team and statutory partners.
• Represent the company in external meetings with suppliers and partner agencies.
• Deliver Housing Options Advice to customers and assist with the planning of new housing initiatives.

Required Skills & Qualifications:

• Experience in providing high-quality customer service and resolving a range of enquiries.
• Ability to manage own time and workload effectively to meet deadlines.
• Good knowledge of social housing and the needs of applicants and residents.
• Experience of carrying out viewing and sign-ups
• Strong team player with a flexible approach to assist colleagues.
• Experience in general office administration and producing high-standard written communications.
• Proficient in common IT packages (e.g., MS Word, Excel) and Housing Management systems.
• Demonstrated sensitivity and understanding of diverse applicant and resident needs.
• Understanding of confidentiality, data protection, and the ability to apply these in your duties.

To apply for the Allocations Officer position, please submit your CV detailing your relevant experience.