Cargo Warehouse Duty Manager

Overview Job Summary East Midlands Airport - Cargo 4 on, 4 off (2 days, 2 nights), 12 hours shifts

Responsible for the day-to-day safe and efficient operation of cargo operations while ensuring customer service standards and contractual services are met.

• Management responsibility over multiple teams.
• Assignment of tasks to your team members.
• Reporting and applying Absence Management processes
• Manage your team’s breaks, ensuring consistent levels of operational service.
• Monitor your team’s uniform and PPE standards

• Promoting a Safety-First culture
• Ensure correct use of safety equipment (including PPE) within your teams.
• Ensuring all incidents, near misses, and unsafe acts or conditions are reported via SMT and addressed with your teams immediately.
• Promote reporting through Swissport’s Safety Management Tool.
• Promote and maintain a tidy workplace.

• Develop an open culture by managing staff performance, and providing constructive feedback.
• Conduct briefings with the Operational team at the start of shift to understand and plan resources to meet all operational requirements.
• Update team on operational updates and requirements throughout the shift, ensuring their understanding of levels of priority for workloads.
• Ensure all safety notices, read & signs, and policy and procedure updates are communicated to Team Leaders during shift briefings.

• Familiarise yourself with Corporate Ground Operations Manual and Cargo Handling Manual.
• Ensure you have the correct equipment ready to complete your tasks.
• Complete tasks in full, and ensure all equipment is correctly stowed after each activity.
• Maintain relationships with Customers and Airport Authorities.
• Ensure airport and airline policies are adhered to by your teams.

• Coaching and mentoring to increase knowledge and experience within the team.
• Management oversight of new team members, promoting a buddy system.
• Resource planning to ensure scheduled training and eLearning is completed.

• Report all incidents through the Safety Management Reporting Tool, and the Swissport Hotline is contacted where applicable.
• Conduct and document thorough incident investigations and the implementation of corrective measures within a timeframe adequate to the nature of the incident.
• Plan and conduct investigations, and disciplinary hearings where required, for all incidents, accidents, and all incidents of misconduct.
• Report all irregularities to the relevant stakeholders and the appropriate level of management.
• Report facility faults, breakdowns, and damages to contractors.
• Report and promote positive behaviours and acts through the Safety Management Tool and Swissport reward schemes.
• Escalates decisions that require approval to deviate from Swissport or local procedures to the Operations Manager or Station Manager.

• Ensure compliance with Swissport GOM, CHM and other policies and procedures.
• Maintain high standards for quality, health & safety, environmental and security.

• Effectively manages staff time to increase productivity and reduce dependence on overtime
• Ensures applicable safety and quality standards are met
• Maintains as well as up-dates company’s and customer manuals and documentation
• Develops and maintains good relations with customers and airport authorities
• Find solutions to conflicts and irregularities
• Ensure compliance with company Standard Operating Procedures (SOP) and policies
• Ensure deployment of the Corporate QHSE Manual
• Ensure all Swissport employees are familiarize with the Code of Conduct. It applies to all employees of the entire Swissport Group
• Monitor compliance with Swissport’s standard procedures (. through regular inspections)
• Ensure safety rules are observed by all colleagues, subcontractors and visitors

• Preferred, but not essential High School diploma or higher
• Preferred, but not essential Minimum of 5 years experience at Supervisory level
• Thorough working knowledge of Cargo, Warehouse and Ramp processes
• Effective leadership, organisational and communication skills, consistent with a very busy 24/7 Operation
• Excellent knowledge of the Operation Office function
• Good working knowledge of PC systems and Microsoft Office
• Customer focus and quality awareness with high standards of quality and service level goals
• Strong resource management and interpersonal skills
• Ability to work in inclement weather