Office Manager

Location: Southam

Job Title:

Office Manager / Operations Manager

Location:

Southam, Warwickshire (fully office based) Salary: £40,000

Hours:

Monday to Friday, full time 0830 to 1700 Monday to Thursday and 1600 Friday The role We are recruiting an experienced Office Manager / Operations Manager to take day-to-day operational control of a well-established professional services business operating within the financial services sector. This is a senior, hands-on role for someone who thrives on structure, accountability and responsibility. You will oversee office operations, people, priorities and client workflows, acting as a key point of support to the Managing Director and ensuring the business runs smoothly on a daily basis.

This is not a junior administration position. It requires confidence, maturity, and the ability to manage people and client expectations in a professional, regulated environment. Key responsibilities Managing the day-to-day running of the office, ensuring work is prioritised and completed to deadlines Overseeing and coordinating workloads across the team, setting expectations and following up daily Acting as a senior point of contact for clients, ensuring a professional and responsive service Liaising with external stakeholders including lawyers, auditors and regulators Supporting oversight of compliance related administration processes, including onboarding and documentation Addressing issues promptly and professionally, including performance, handovers and accountability Identifying problems early and resolving them before they escalate Creating structure and consistency across the office and maintaining high standards What we are looking for Proven experience in an Office Manager, Operations Manager or similar leadership role Background within professional services such as financial services, legal, compliance or accountancy would be useful but not essential Strong people management skills, including handling difficult conversations when required Highly organised, proactive and detail-focused Confident communicator with clients and senior stakeholders Comfortable working within a regulated environment Calm, professional and resilient, able to be firm without being aggressive Happy to be fully office-based in Southam What's on offer Senior leadership role within a stable, established business Opportunity to shape how the office operates day to day Close working relationship with the Managing Director Long-term progression and potential future equity opportunity for the right person INDL