Operations Support Manager

Job Type: Full Time
Location:Hallmark Connections Ltd, Heathrow Depot, Stanwell
Salary: Competitive Salary

• Coordinate end-to-end recruitment processes including advertising vacancies, shortlisting, arranging interviews, and issuing offers.
• Conduct reference checks and ensure right-to-work compliance.
• Manage onboarding and ensure induction processes are followed for all new starters.

• Lead on accident and incident management.
• Lead on fact find investigations.
• Manage any grievances / complaints received from employees and public.

• Lead on maintaining and updating employee records on the Natural HR system.

• Monitor sickness absence and ensure all return to works are completed with employees.
• Lead on absence disciplinaries.

• Support the coordination of CPC, Induction and any other training that may be required.
• Maintain training records and assist in evaluating training effectiveness.
• Employee appraisal - improve employee skills and identify any training needs.

• Oversee the traffic office and supervisory team
• Oversee allocation of work
• Manage Lost mileage and Network Issues
• Management of punctuality
• Management and Audit of Drivers Tacho cards ensuring compliance

To ensure that the following KPI's are met:

• Ensure random Drug testing is conducted daily- minimum of 2 per week as standard.
• Ensure random Alcohol testing is conducted daily- minimum of 10 per week as standard.
• Ensure Driving Licence checks are conducted daily- minimum of 10 as standard.
• Ensure Gate Checks are conducted daily- minimum of 5 run-out per day and 5 run-back per day as standard.
• Ensure Service Monitoring (roadside and/or ticketer) is conducted daily- minimum of 10 per day as standard.
• Ensure Depot (departure time) Punctuality is conducted daily – minimum of 10 per day as standard.

• You need ensure that the Traffic Office team record all matters arising from the Company's operating activities and forward such information via email to the next on-duty Supervisor. This approach will automatically ensure that the next on-duty Supervisor is fully informed thus they are able to continue to monitor and act, as necessary. Verbal communication in respect of a handover report is unacceptable, it must be electronically recorded.

• You are required to work 45 hours per week (Monday to Friday) you may be required to work weekends and anti-social hours as well as statutory holidays. A flexible approach toward working hours is required to ensure effective cover throughout each day of operation.

• Employees are required to comply with all Statutory/Company Health & Safety Policies and Procedures.

• Excellent knowledge and understanding of British Domestic Hours Rules and EU Driver Hours (as defined within the) Transport Act 1968 and the Working Time Regulations 1998.
• A basic level of competence in the use of Microsoft Office Suite (Word, Excel, PowerPoint and Email).
• A basic level of Competence in the use of Trapeze and Ticketer systems.

• A dynamic, supportive team environment.
• Company benefits including: free travel for you and immediate family, company pension.
• The chance to make a real difference in how our communities move.

Closing Date for Applications is 15th February 2026