Operations Manager - Media

Position: Operations Manager - Media City
Location: Eccles

#
** We are Landsec
** We identify and shape places that create opportunity, enhance quality of life, and bring joy to the people connected to them.

This is how we’ve created the UK’s leading portfolio of urban places and one of the largest real estate companies in Europe.

Our £10 billion portfolio is built around premium workplaces, the country’s pre-eminent retail platform, and a residential pipeline that will redefine urban life.

We’ve honed this ability over 80 years. Spotting the opportunities, building the partnerships, and continually adapting to shape the places that meet the needs of a changing world.

Places where life happens. Where businesses grow. And where cities are defined.
*
* The Role:

**
* * Reporting to the Workplace Operations Director, you will play a key part in enabling us to deliver a premium workspace experience for our customers. Getting the basics right is important. To do that, you will have responsibility for making sure our work spaces are clean, healthy, safe, and secure. You will manage by example, setting the standard for delivering brilliant customer experiences by creating productive and enjoyable environments in some of our most prestigious work spaces across the UK.

As the “go-to person,” you will be passionate about delivering an exceptional customer experience and you will work with our Service Partner Teams to achieve that, providing them with the direction and motivation to achieve aspirational results.*
* * Salary:
Competitive
*** The Team:
** This role works as part of the Media City Operations Team and has one direct report which is the Workplace Support Assistant. Outside of the Operations team this role works closely with the Marketing and Place team with the planning and delivering of event, The Portfolio team for any changes in occupancy and the finance team regarding Service Charge.
*
* Location:

** This role is based at Media City although occasional travel to other locations may be required.
** What you will be responsible for:
***** Customer Experience***
* * Responsible for delivering a premium, proactive and innovative workspace experience to customers.*
* * Strengthen relationships with our existing customers by proactively engaging with them and listening to their needs, whilst striving to exceed customer expectations.*
* * Lead by example in delivering a professional, focused service, resulting in customer loyalty and repeat business.*
* * Contribute to the annual customer survey process, taking responsibility for creating and implementing any resulting action plans.*
* * Position Landsec as the partner of choice.
**** Financial Management***
* * Responsibility for the management of financial and commercial risk, setting of budgets and controlling finances within budget parameters.*
* * Regular reporting to customers (and the business) on progress against forecast.*
* * Ownership of the recoverable P&L for each asset, with responsibility for managing a Service Charge budget of circa. £5 - 10 million
**** Commercial Planning & Energy Management***
* * Work in partnership with the Portfolio team, contributing to the asset strategy for their buildings, ensuring that this is aligned to achieve our financial and commercial objectives.*
* * Proactively identify opportunities for innovation and areas where commercialisation initiatives can be introduced, influencing future growth.*
* * Understand and promote flexible services & facilities that Landsec can offer customers, to generate other revenue streams.*
* * Engage with the technical and energy teams to ensure that each asset is running at optimal efficiency and help identify opportunities to reduce energy consumption and improve sustainability performance.
**** Life Cycle Replacement and Project Management***
* * Liaise with Building Surveying and Engineering teams to ensure Life Cycle Replacement and Projects are included in Service charge budgets and completed in a timely manner.
**** Workspace Management***
* * Use your knowledge and experience to generate ideas and innovations that create exceptional work spaces for our customers, understanding the value and importance of operating a healthy environment which is safe,…