Operations Manager-VIVO - Built Estate

Operations Manager – Delivering Excellence in Defence Facilities Maintenance

VIVO provides facilities management and accommodation maintenance for the UK military and its partners. We put our Customers and Families First and aim to deliver services that are safe, timely and of the highest quality.

• Oversee day‑to‑day operations of maintenance and response works across key MoD sites.
• Ensure full compliance with Health and Safety, Environmental, and statutory legislation, and with MoD requirements.
• Monitor and report performance of supply chain teams, maintaining value for money and quality outcomes.
• Review risk assessments, method statements and risk registers; coordinate safe working practices on site.
• Manage Asbestos and Legionella programmes and liaise with Mobile Authorised Persons for work at height and confined spaces.
• Act as the single point of contact for customer issues, building strong relationships with the Defence Infrastructure Organisation (DIO) and site end users.
• Develop new work requirements, resolve complaints and support the helpdesk with technical guidance.
• Provide supervision, coaching and delegation to ensure optimal service levels and a strong safety culture.
• Make cost‑effective decisions that balance stakeholder expectations with value for money, and contribute to forward maintenance planning.
• Analyse data, maintain accurate records and monitor delivery against key milestones, sharing best practices and driving continuous improvement.

• Minimum HNC or equivalent qualification in Building, Civil, Electrical, or Mechanical Engineering (or related discipline).
• Management‑level Health & Safety qualification such as SMSTS, or equivalent experience with sufficient technical knowledge to triage maintenance tasks.
• Experience of managing hard‑services FM and delivering performance on defence contracts.
• Strong IT skills, particularly Microsoft Excel and Word.
• Commitment to continuous professional development.

• 6 % employee‑matched pension contribution
• 25 days annual leave
• Single private medical cover
• Life assurance equal to 2 × annual salary

We are committed to building a diverse and inclusive organisation that supports the needs of all. We will make reasonable adjustments at interview through to employment and encourage applications from a diverse candidate pool. We are proudly a Disability Confident Leader.