Operations Manager

Operations Manager Fashion E-Commerce Liverpool c. 40k

A fast-growing fashion brand is looking for a hands-on Operations Manager to lead its Warehouse and Customer Service functions.

Meeting the founder and a senior leader made it clear, that this brand will be huge! Both passionate, energetic and have built a strong, connected culture across every part of the business.

With a strong e-commerce presence and ambitious growth plans, we need an experienced operator who can scale systems, lead a team, and drive efficiency - all while keeping the customer experience front and centre.

This role will be well suited to someone who has a passion and interest in fashion and ready to join and grow within a scaling business.

• Oversee day-to-day warehouse ops: deliveries, fulfilment, returns.
• Streamline picking and packing processes for speed and accuracy.
• Lead the implementation of a new Warehouse Management System (WMS).
• Maintain accurate inventory through regular checks and cycle counts.
• Drive improvements across logistics, storage, and dispatch.
• Manage courier relationships and ensure on-time delivery.

• Manage a small warehouse team with plans to grow.
• Lead hiring, training, and performance management.
• Build a motivated and accountable team culture.

• Oversee Customer Service handling daily queries via email/social.
• Improve response processes and customer journey.
• Handle escalated complaints or returns when needed.
• Use feedback to support business-wide improvements.

• Proven experience n operations, logistics, or warehouse management. Ideally from e-comm or fashion.
• Experience implementing/managing WMS systems.
• Strong stock control and fulfilment knowledge.
• Confident team leader with excellent communication skills.
• Detail-oriented, highly organised, and solutions-driven.
• Comfortable in a fast-paced, growing environment.
• Passion for delivering standout customer experiences.

• Competitive salary and benefits
• Real responsibility in a growing e-commerce brand
• Freedom to bring ideas and improve operations
• Career development opportunities
• Product discounts for staff, family and friends
• Supportive, fast-moving team culture

BBBH: 34571