Trainee supply chain executive in Logistic Department

Duties and Responsibilities

Ownership of the supply chain and logistics administrative tasks

Account Credit Customers (Managing the orders process from the point of entry through to delivery)

• Order acknowledgements are confirmed
• Promptly processing of customer orders
• Responsible for managing any order changes or amendments
• Processing and sending customer invoices
• Apply cost-saving pallet configuration on orders and appropriate cost-effective shipment solutions
• Liaising with 3rd party warehousing office team
• To respond to queries relating to existing orders, deliveries, short and/or mixed dispatches.
• To organize, handle and coordinate with 3rd party haulage
• Monitoring the progress of existing orders to ensure deadlines are met and follow the progress and re‑schedule of orders in accordance with customer
• Responsible for checking delivery notes and stock movements
• Responsible for the process returns and arrange collection
• Ensure shortage stock is allocated accordingly in Sage
• Working along with the Accounts Team regarding the issuing of stock credit notes and refunds only (Subject to approval)

• Responsible for responding to enquiries from customers and their associated quotations
• Prepare quotations and issue pro-forma invoices
• Manage any quotations changes or amendments
• Apply cost-saving pallet configuration on quotes
• Organize, handle and coordinate with 3rd party haulage

• Responsible for providing early warning of stock shortages to the Team
• Provide customer service by managing enquiries by phone & email-based tasks
• Maintain accurate records, including filing system of Invoices, PODs and amendments to Customs Tariff
• Producing bar codes for new lines
• Batch code stock checks with the warehouse following customer complaint
• Stock transfer between warehouses in Sage
• Entry of new purchase orders and book in received stock in Sage
• Liaising with Air Import Dept for clearance and shipment of samples into UK
• Collection of samples from cold store and other ad hoc stock related duties.