Systems Support Officer

Responsibilities

• Drive the development, implementation and provision of support for the customers' core applications and systems used across their Service Deliveries.
• Drive system implementation projects across Modvic ensuring new programs have the required systems & knowledge to meet the contractual requirements we have with our customers.
• Ensure service desk activities are completed and also ensuring SLA’s are met in meeting customer needs when jobs are logged.
• Ensure all support requests are logged and that records contain accurate, comprehensive and quality information.
• Communicate and promotes the Modvic strategy to its and key stakeholders in order to foster their understanding and commitment.
• Support and handle issues and risks that are identified through clear and accurate communication and providing appropriate mitigation strategies to the risks identified.
• Ensure common issues are turned into FAQ’s or lessons learnt and shared with the rest of the team.
• Updating Enhancement Log and report statistics on all support requested and solved in either a fortnightly or monthly basis