Claims Handler

Location: Forest Hall

We are recruiting for a Motor Recoveries Claims Handler to join us within our Claims function within Newcastle. The role is HYBRID WORKING- 37.5 hrs. (Monday-Friday). Salary - up to £30,000.00 depending on experience. Part time option available.
We always want to deliver great service to our customers, but we can’t do that without taking care of our REAL number one – and that’s you.
You will not only be provided with all the training and support you need to excel but also be looked after with an outstanding benefits package, including hybrid working.
You’ll be able to use your claims experience and knowledge to ensure optimum claims solutions are delivered to customers and third parties. We are looking for someone with excellent negotiation and influencing skills. If this sounds a bit like you, we'd love to hear from you.
If you love talking to people as much as we do, we’d love to hear from you. Apply Now!
Responsibilities
 
* Manage a portfolio of motor claims with recovery potential from initial identification through to settlement.
 
* Review claim files to determine recovery prospects and liability positions.
 
* Pursue recovery of claim costs from third-party insurers, solicitors, or uninsured parties.
 
* Communicate with policyholders, insurers, brokers, and legal representatives to progress recoveries.
 
* Negotiate settlements to achieve the best financial outcome for the business.
 
* Maintain accurate and up-to-date records on claims management systems.
 
* Gather and assess evidence including accident reports, witness statements, engineer reports, and invoices.
 
* Issue recovery demands and monitor outstanding balances.
 
* Escalate complex cases to legal teams when necessary.
 
* Ensure all claims handling complies with company procedures, regulatory requirements, and service level agreements.
 
* Identify opportunities to improve recovery outcomes and reduce leakage.
Knowledge, Experience and Qualifications
 
* Knowledge of Motor Claims (highly beneficial)
 
* Understanding of the FCA regulatory regime, FOS ethos and TCF initiatives
 
* Ability to plan and organise own workload
 
* Sound negotiation and influencing skills
 
* Good level of both verbal and numerical reasoning, analytical, objective, solves problems by developing and applying solutions
 
* Proficient in using IT word processing and spreadsheet packages
 
* Understanding of the principles of negligence and how this applies to motor accident liability
Why Join Us?
We're all about helping you grow, with plenty of support to develop in your current role whilst also creating opportunities to explore new ones and advance your career.
We realise that we need to be a good fit for you above all else – so here’s what you can enjoy about AND-E:

* * Recognised as the Best Large Insurance

Employer:

We are proud to have been named the Best Large Insurance Employer for 2023 at the prestigious British Insurance Awards.
     
* Unmatched Work-Life Balance.
     
* Competitive Salaries and Benefits Package:
We offer competitive salaries that recognise your skills and expertise.
We champion choice, flexibility, and balance in both work and home life.

Our commitment to diversity, equity, and inclusion ensures everyone feels valued and supported — including embracing neurodiversity and providing the tools needed to thrive.
We like to think our benefits package is one of the best, focusing on colleagues’ health, wealth, and lifestyle.
We like to think our benefits package is one of the best, focusing on colleagues’ health, wealth, and lifestyle.
We offer:

* * Up to 25 Days annual leave with the option to buy/sell up to 5 days holiday
* * 5% Discretionary Annual Bonus
* * Healix Private Medical Insurance Options
* * 3 x Annual Salary Life Assurance
* * A range of health, wellbeing, and financial support benefits, including money back on health expenses, Employee Assistance Programme, Flu Jab voucher, Virtual GP service, and driving lessons
* for you and your family.
     
* Additional perks such as a pension advisory service, family-friendly policies, season ticket loan*, cycle scheme*, and financial flexibility through Wagestream*.

* Subject to company performance and…