Liability and Public Liability Claims Handler FTC

Introduction

At Gallagher Bassett, we're there when it matters most because helping people through challenging moments is more than just our job, it’s our purpose. Every day, we help clients navigate complexity, support recovery, and deliver outcomes that make a real difference in people’s lives. It takes empathy, precision, and a strong sense of partnership—and that’s exactly what you’ll find here. We’re a team of fast‑paced fixers, empathetic experts, and outcomes drivers — people who care deeply about doing the right thing and doing it well.

Whether you're managing claims, supporting clients, or improving processes, you’ll play a vital role in helping businesses and individuals move forward with confidence. Here, you’ll be supported by a culture that values teamwork, encourages curiosity, and celebrates the impact of your work. Because when you’re here, you’re part of something bigger. You’re part of a team that shows up, stands together, and leads with purpose.

We are seeking a skilled and knowledgeable Employer Liability and Public Liability Claims Handler to join our team on a contract basis. The successful candidate will be responsible for managing defence insurance claims up to £100,000, ensuring efficient and effective handling of each case. This role requires a strong understanding of the Ministry of Justice (MOJ) guidelines and all relevant legal aspects related to liability claims.

The position operates on a day rate basis or a fixed term contract.

• Manage and process employer liability and public liability claims up to £100,000, ensuring timely and accurate resolution.
• Conduct thorough investigations into claims, gathering necessary documentation and evidence to support defence strategies.
• Liaise with clients, claimants, solicitors, and other stakeholders to facilitate the claims process and negotiate settlements where appropriate.
• Ensure compliance with MOJ guidelines and all legal requirements throughout the claims handling process.
• Analyse and interpret policy coverage, liability, and damages to determine appropriate action on claims.
• Prepare detailed reports and documentation for each claim, maintaining accurate records and files.
• Collaborate with internal teams and external partners to develop effective defences strategies.
• Update brokers and insureds regularly on the status and progress of claims, ensuring clear and transparent communication.
• Stay updated on industry trends, legal developments, and changes in regulations affecting liability claims.
• Provide exceptional customer service, addressing inquiries and concerns promptly and professionally.

• Proven experience in handling employer liability and public liability claims, preferably within an insurance or legal environment.
• Strong understanding of MOJ guidelines and legal aspects related to liability claims.
• Excellent analytical and problem‑solving skills, with the ability to assess complex situations and make informed decisions.
• Effective communication and negotiation skills, with the ability to build rapport with clients, brokers, and stakeholders.
• Detail‑oriented with strong organisational skills to manage multiple claims simultaneously.
• Proficiency in using claims management software and Microsoft Office Suite.
• Ability to work independently and as part of a team in a fast‑paced environment.

• Relevant qualifications in insurance, law, or a related field are preferred.
• Previous experience in a similar role is essential.

On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits. Below are the minimum core benefits you’ll get, depending on your job level these benefits may improve:

• Minimum of 25 days holiday, plus bank holidays, and the option to ‘buy’ extra days
• Defined contribution pension scheme, which Gallagher will also contribute to
• Life insurance, which will pay 4x your basic annual salary, which you can top‑up to 10x
• Income protection, we’ll cover up to 50% of your annual income, with options to top up
• Health cash plan or Private medical insurance

Other benefits include:

• Three fully paid…