Claims Executive

Claims Executive – Ecclesiastical Insurance UK

Salary: Up to £39,000.00 (depending on experience) |
Working hours: 37.5 hours per week, Monday to Friday |
Duration: Permanent |
Location: Billericay

Lloyd & Whyte, part of Benefact Group, is looking for a Claims Executive to join our Direct Corporate Risks business within the Claims team in our Billericay office.

The successful candidate will ideally be an experienced Claims Specialist with a solid background in commercial insurance, looking for their next challenge. You will be responsible for providing exceptional client service, ensuring all claims are managed promptly, fairly and efficiently to achieve team targets in support of the business strategy.

Join a collaborative and inclusive culture committed to making a difference and building a more sustainable future. Ranked among the UK's 15 Best Big Companies to Work For in 2025, we offer career and development opportunities within a rapidly growing, innovative Group—where all profits go to charity and good causes.

• Ensure all required documentation in support of claims—report forms, witness statements, proofs of value, registration documents and loss assessor’s reports—are dealt with as a priority.
• Negotiate with insurers, as required, in relation to the settlement of claims, both in respect of policy liability and settlement amount.
• Assist clients in the pursuit of any uninsured losses sustained as part of a claim.
• Prepare bordereau information and submit to insurers in the required format and within the agreed timescales, including regular auditing of the delegated authority arrangement.
• Advise clients on their options should insurers refuse indemnity under any particular policy, or offer a final settlement figure below original expectations.

• Excellent communication skills and confidence in communicating with clients face‑to‑face, by phone and by email.
• Strong organisational skills, maintaining a diary system for all outstanding claims, ensuring they are chased regularly and keeping client records up to date with claims history.
• Proactivity: the first point of contact for customers reporting all types of claim, ensuring they receive prompt and accurate advice on whether to contact insurers directly or how this will be dealt with on their behalf.
• Experience:
  
  proven previous experience within a claims role, particularly motor claims; experience within goods and transit is desirable.

• Sound knowledge of the UK insurance industry.
• Proven previous experience within a motor claims role.
• Chartered Insurance Institute Certificate in Insurance, or working towards one.

• 28 days annual leave plus bank holidays.
• Your birthday off.
• Group crefessional pension.
• Bonus scheme.
• Holiday buy scheme.
• Array of health and wellifiques benefits аҟan board cash plan, income protection and life assurance.
• Enhanced sick pay and parental leave.
• Support and funding toward study and professional qualifications.
• Paid time off for volunteering.

We welcome applications from everyone. If you need any additional support during the recruitment process, please let us know.