Smart Adoption Manager - Property Tech

Position: Smart Adoption Manager - Property Tech (Permanent)
Location: Marble Arch

Your new company

A leading real estate and property development organisation whose purpose is to create and manage sustainable properties which deliver strong outcomes to their stakeholders on a long-term basis. They develop and own some of the most high-quality campuses across central London and pride themselves on their ambitious, innovative and sustainable projects throughout the country.

Your new role

A Smart Adoption Manager is required to join the organisation to work closely with clients to focus on adoption of Smart building technologies, including MyPass, My Building and other smart platforms across deployed buildings. The Smart Adoption Manager will also shape and define the evolving catalogue of demised and data-driven smart services, working with Leasing, Asset Management, Storey and Property Management teams to bring clarity, viability and commercial insights to new offerings.

The Smart Adoption Manager will be required to work directly with on-site teams, Technical Service Managers and Property Management leadership to embed digital access as the default Operating model. They will translate smart platform capability into day-to-day user behaviours, ensuring frictionless and confident usage across the portfolio. The role will also include developing simple guidance, playbooks, escalation routes and support materials that make digital adoption intuitive and repeatable.

What you'll need to succeed

Experience of driving adoption of smart buildings technology
Strong customer-facing experience with the ability to build trusted relationships
Business Analysis mindset with strong problem-solving and requirement-gathering skills
Background in customer success or similar stakeholder-centric roles
Experience liaising with product vendors
Supplier management experience
Good understanding of smart buildings, IoT platforms and/ or digital access technologies

What you'll get in return

Basic salary up to £80,000
Discretionary bonus (up to 20%)
Free shares
15% non-contributory pension
Several other excellent benefits
Hybrid working What you need to do now
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