Shift Lead

Location: Swindon

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Every day we deliver innovative solutions to improve the life of millions of people connecting employees companies and merchants all around the world.

We know there are hundred ways for you to grow. With us you will expand your skills in a multicultural challenging and dynamic environment.

Dare to join Edenred and get ready to thrive in a globalcompany that will offer you endless opportunities.

Edenred is all about meritocracy. You come as you are and you contribute. Indeed the Edenred Group recognizes recruits and develops all talents and singularities.

We are committed to preventing all forms of discrimination and to providing all our candidates with equal opportunities regardless of their gender and gender expression disability origin religious belief and sexual orientation or any other criteria.

Shift Lead Service Operations Edenred Pay Tech

Swindon Hybrid

Salary - 43200 (inclusive of shift allowance) Bonus

At Edenred Pay Tech we power the technology behind seamless payments trusted financial services and alwayson digital experiences. Our platforms support millions of users globally and keeping them stable resilient and high performing is critical to our success.

Were now looking for a Shift Lead Service Operations to help us deliver exceptional service availability in a fastpaced followthesun operational environment. This is a key role at the heart of our 24/7 service model ensuring incidents are managed effectively SLAs are protected and our clients receive the high quality service they expect from Edenred Pay Tech.

Your Impact

• Lead shift operations ensuring incidents requests and changes are prioritised and managed effectively
• Coordinate Major Incidents driving swift service restoration and clear communication throughout
• Manage and triage Jira Service Management tickets (CSD CM Incident) ensuring accurate updates and SLA compliance
• Maintain ticket quality monitor queues and handle escalations with professionalism
• Support Change Release and platform activities including upgrades and planned work
• Deliver structured high quality shift handovers to global teams
• Identify risks and opportunities contributing to continuous improvement across Service Operations

What excellent Looks Like

• Consistent SLA achievement
• Stable reliable platform performance
• Effective Major Incident coordination
• Clear timely and confident communication
• Strong client satisfaction and trust

What You Bring

• Experience in IT Service Operations or a similar shift based leadership role
• Strong incident management capability and structured problem solving skills
• Handson experience with:
  • Jira Service Management (CSD/CM/Incident)
  • App Dynamics or Dynatrace
  • Citrix
  • SQL (queries)
  • Unix/Linux fundamentals
  • Confluence
• Ability to communicate confidently with both technical and nontechnical audiences
• Degree or equivalent technical experience

Who You Are

You thrive in high pressure environments and bring calm structure and clarity when it matters most. Youre client focused proactive and collaborative someone who takes ownership spots opportunities to improve and leads by example.

Your Growth at Edenred Pay Tech

We believe in developing our people. This role offers clear progression pathways into:

• Shift & Incident Management
• Service Operations Management
• Major Incident Management
• Service Reliability or Platform Engineering

What you will get

• 25 days annual leave plus Bank Holidays
• Hybrid working environment with a 3 days per week in the office
• Income protection
• Life insurance (4x salary)
• Wellbeing Employee Assistance Program (extended access to family members)
• Employee discount shopping platform

Diversity

Edenred Pay Tech are proud to be an equal opportunity employer. We will not discriminate against any applicant or employee based on age race colour creed religion sex sexual orientation gender gender identity or expression national origin citizenship marital status or civil partnership/union status disability pregnancy genetic information or any other basis prohibited by applicable country or local law

Apply now and Vibe with Us
Key Skills
Quality Analysis,Facility,ISO,Inventory Levels,Root cause Analysis,Shift operations,General Maintenance,Daily Operations,Supervision,Analysis,PLC,Safety Standards,Quality Standards,Time management skills,Troubleshooting
Employment Type : Full-Time
Experience: years
Vacancy: 1#J-18808-Ljbffr