Customer Engineer

Customer Engineer

Location: Leeds - Hybrid

Employment Type: Full Time

Salary: Competitive + benefits

About Netpremacy

Netpremacy is an award-winning Google Cloud Premier Partner. We are dedicated to accelerating digital transformation for enterprise clients across the UK and globally. We embrace a culture where taking responsibility is at the forefront of everything we do, empowering each team member to take pride in their work, own their actions, and contribute to our collective success. By joining us, you'll be entering an environment specifically designed to help you grow into a leading consultative voice for our customers.

About the Role

Are you ready to bridge the gap between business strategy and Google Cloud Technology We are looking for an ambitious Customer Engineer to be the delivery engine behind our AI Navigator solution. In this role, you will lead consultancy engagements, helping our customers move from AI curiosity to a concrete, high-value roadmap.

You will be supported directly by the AI Innovation Lead for strategy and the Professional Services team for technical execution. When you aren't delivering AI Navigators, you will operate as a crucial technical pre-sales resource, supporting our commercial team with discovery calls, value assessments, and product demonstrations across the wider Google Cloud stack.

What You'll Do

• Partner with Account Executives to deeply understand customer IT landscapes, pain points, and business drivers.
• Act as the face of consultancy engagements by interviewing stakeholders and crafting prioritised, strategic business cases.
• Lead AI discovery through use-case driven interviews and executive overview sessions.
• Translate qualitative pain points into compelling quantitative business cases highlighting ROI, time savings, and efficiency gains.
• Map customer requirements to specific Google Cloud capabilities, such as Vertex AI, Gemini, and Big Query.
• Perform confident, high-level demonstrations of Google Cloud products to spark customer excitement.
• Work in partnership with the Professional Services team to validate that proposed AI use cases are technically viable.

What We Are Looking For

• A proven track record in a customer-facing technical role.
• A strong foundational understanding of the Google Cloud Platform (GCP) ecosystem.
• Comfort discussing how data, infrastructure, and AI services interact within GCP.
• Exceptional presentation and communication skills, with the ability to distil concepts into compelling narratives.
• An inherent ability to build trust quickly with both technical and non-technical business leaders.
• Desirable: Google Cloud Digital Leader and Generative AI Leader certifications.
• Bonus: The ability to configure light technical demos or prototypes using low-code/no-code tools like Vertex AI Agent Builder.

Why Join Netpremacy We offer a culture where taking responsibility is at the forefront, and we support your work-life balance with freedom, flexibility, and trust. Our benefits include:

• A flexible hybrid model working two days per week in our Leeds office.
• 25 days holiday, plus bank holidays.
• Private health insurance with BUPA.
• A Personal Development Plan, along with course funding.
• A free Deliveroo lunch one day per week when in the office.
• Regular social and well-being events, including free fitness classes.