3Rd Line Support Engineer

3rd Line IT Support Engineer

Our client is seeking a 3rd Line IT Support Engineer to join their team and play a key role in keeping our systems running smoothly and delivering on a number of interesting projects, network refresh, ERP implementation, on-premise to cloud transformation and the integration of a new ticketing system. Our client is looking to pay between £40,000 to £45,000 circa, to be based in Maidstone, Kent with additional benefits including a 5% bonus potential on a shift pattern, 7am to 4pm or 8am to 5pm.

You’ll be the go‑to person for troubleshooting, resolving issues, and supporting business‑critical projects, ensuring our colleagues have the tools they need to succeed.

• Provide support across hardware, software, phones, mobiles, and specialist systems.
• Manage helpdesk enquiries, escalating where needed and seeing issues through to resolution.
• Support servers (Windows 2012/2016), Exchange 365, backups (Veeam), and network infrastructure.
• Set up new sites, accounts, and mobile devices.
• Maintain IT documentation and ensure smooth daily operations.

• Minimum 5 years’ experience in IT support or service function with experience in a 3rd Line Support position is a must have.
• ERP management capabilities (ideally COINS or Netsuite).
• Technical expertise in Server Maintenance (2012 to 2016), Backups (Veeam) and Network Infrastructure is a must have.
• Strong knowledge of Microsoft environments (Office, SharePoint, AD, Exchange).
• Confident, customer‑focused problem solver with excellent communication skills.
• Full UK driving licence and flexibility to travel to sites.
• Eligible to work in the UK.