Service Analyst
Job Description & How to Apply Below
Service Delivery Analyst (SC Cleared) ITIL V3 - ITIL V4
Leeds (Hybrid)
Permanent
£55,000 - £60,000 (DOE)
Service Analyst needed with active SC Security Clearance
, managing and supporting Service Delivery Manager. Start ASAP ideally in March 2026.
Hybrid Working - 2/3 days/week remote (WFH), and 2/3 days/week working on-site from the Leeds or London office.
A chance to work with a leading global IT transformation business specialising in delivering large-scale Government digital modernisation projects.
- Experience managing support services projects.
- Support the Service Delivery Manager, reporting, planning and operational oversight.
- Assist with day today service operations, providing cover across all the Service Management practice: incident, problem, service improvements, service design etc.
- Monitor service KPIs, ensuring services meet performance, quality and compliance standards by communicating in service reviews
- Escalate complex issues appropriately while maintaining ownership including participation in Major Incident
- Familiarity with Experience in ITIL or other service management frameworks. ITIL V3 required and ITIL V4 preferred.
- Banking/Financial Services domain experience preferred.
- Must hold active SC Security Clearance used on a project within the past 12 Months.
- Benefits:
Salary to £55k-60k (DOE) + Hybrid + 10% Bonus + Pension + 22-25 days holiday + BHs (rising to 25 days) + Death in Service + Health Care Plan + More.
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