Global MIS Manager

Global MIS Manager

Location: Harewood, North Yorkshire, England (UK) —
hybrid (in-office and remote). Regular on-site presence is expected. Office location is planned to move to Leeds in the first half of 2026
. Periodic travel to the US office will be required.

Department: Management Information Systems (MIS)

Reports To: Senior VP, Business Delivery (with an expected transition to a new Shared Services leader planned to be hired within the next ~6 months)

Employment Type: Full-Time

Experience Level: Manager (hands-on technical leadership)

Assured Data Protection is a global leader in data backup and disaster recovery managed services, specialising in safeguarding against data loss and downtime in the event of a disaster, cyber, or ransomware attack. Our fully managed services include immutable backup, disaster recovery, and cyber resiliency to protect data on-premises and in the cloud, with 24/7/365 expert support.

We offer a flexible, consumption-based model to grow with your business, making data protection cost-effective and scalable. Our purpose-built software provides industry-leading monitoring and reporting capabilities to provide actionable insights into your data protection strategy. Our global data centers ensure data sovereignty, meeting your organisation’s compliance requirements. A dedicated team is always available to recover your data and minimise disruption in the event of a disaster.

Assured continues to scale, and our MIS function has been expanding to support growing teams, new requirements, and increased operational and compliance needs. While we are not an enterprise by headcount, our customer expectations and compliance requirements demand enterprise-grade security controls and operational discipline
. We are seeking a Global MIS Manager to lead this next phase of growth and deliver secure, reliable, and scalable workplace technology services for 300+ users globally
—with expectation of continued growth.

MIS is responsible for the day-to-day technology experience for employees and contractors, including laptop support, identity and access administration, endpoint management, and the operational management of key user applications.

This role owns the MIS Zendesk queue used to track MIS work and internal user requests, ensuring consistent triage, prioritisation, and stakeholder communications. This role will set the operating model for the team, establish clear ownership boundaries, and drive measurable improvements through standards, automation, and strong documentation.

This role will be accountable for the health and security of our core workplace platforms—
Microsoft 365
, Microsoft Entra , and our endpoint/device management stack (
Intune including Company Portal
, Apple Business Manager
, Ninja One
)—operating them with an enterprise, policy-first approach. This role will ensure strong RBAC and least-privilege controls, consistent enforcement of device compliance baselines, and audit-ready operational practices.

This is a hands-on technical manager role:
This role will lead and develop the team while also partnering directly with Info Sec and Compliance on larger security programmes, security incidents, and audit activities. This role will own licensing for MIS-managed services and devices, plan the MIS budget, and shape the MIS roadmap as the business continues to scale. This role requires at least 3-5 years of prior management responsibility with demonstrated experience in operational efficiencies and budget management.

• Establish a consistent global operating cadence across regions (handover standards, coverage model, escalation paths, and documentation quality gates).
• Design, implement, and continuously improve an on-call rotation to support business operations that run 24/7/365
  , including escalation paths, coverage expectations, process, and post-incident follow-up.
• Own the MIS Zendesk queue used to track and manage MIS work and internal user support: triage, prioritisation, escalations, stakeholder communications, and continuous improvement.
• Partner with HR and the Assets team to improve…