Application Support Analyst Apprenticeship

Why Choose MWH?

It’s your career, lets shape it together! We pride ourselves on putting people first with an inclusive and rewarding culture where success is recognised. Our apprentice programme is tailored to support and guide you as you begin your career with a hands‑on and varied learning environment, you’ll feel empowered to make decisions and harness your knowledge and practical skills. The sky’s the limit!

Grow with us! As a growing company within the RSK group, we can offer a multitude of opportunities. MWH Treatment is preparing to play its part as one of the UK’s leading Design and Build Contractors in the Water Industry. MWH Treatment, as part of the RSK group, specialise in creating and providing practical, sustainable outcomes. Our engineers pioneer and perfect solutions.

The variety of work we offer provides a platform for you to develop and master your subject to build a fruitful and purposeful career.

We’re excited to expand our Information System division with Apprentice Application Support Analyst to join our Professional Development Programme for our 2026 intake, based in Hattersley in the Central Services Framework.

Working within the Information System team you will be an integral part of the delivery of many projects by providing assistance in the following;

IT Operations

• Provide 1st and 2nd line support for core Engineering and other business applications (P6, Candy, Trimble, Autodesk, Bentley).
• Troubleshoot application issues such as performance problems, access issues, and software deployment related questions.
• Participate in rollout of updates, patches and new application packages, supporting testing, change management, and release processes.
• Assist in application lifecycle tasks: configuration updates, minor fixes, defect logging, user acceptance testing and documentation.
• Follow ITIL aligned processes for incident, problem, and change management.
• Work within the MWH IT Service Desk processes, maintaining ownership of tickets, ensuring timely escalation when required.
• Support governance requirements including GDPR, and secure handling of user data, in line with the apprenticeship training.
• Provide guidance to users on collaboration platforms such as Teams and SharePoint.

Deskside / End‑User Support (Secondary)

• Provide basic hardware/software troubleshooting for laptops, mobile devices and peripherals.
• Assist with configuration tasks and device support during peak demand periods.
• Support office IT such as printers, meeting room tech and network connectivity.

Documentation & Knowledge Management

• Create and maintain support documentation, knowledge articles, troubleshooting guides, and FAQs.
• Maintain accurate service records to support the requirements of the apprenticeship standards (KSB evidence).

Continuous Improvement & Professional Development

• Participate in regular progress reviews (at least every three months) in line with apprenticeship requirements.
• Stay informed on application roadmaps, digital workflows, and new tools by working with vendors and internal stakeholders.
• Contribute ideas for improving internal processes, user experience, and operational efficiency.
• Develop professional behaviours such as time management, communication, customer service, and ownership.

Our Apprentice Programme is shaped to enable you to succeed in a hands‑on supportive environment whilst giving you exposure to everything you need to start your career on a successful path.

You can expect:

• A committed and structured learning programme, with regular assessments.
• Academic day release for attendance at local technical college for relevant formal qualification.
• Mentorship dedicated to you to support your career.
• UK wide program with opportunities to network with your peers.
• Practical, on the job training within your team of industry experts.

GCSEs for English, Mathematics and Sciences at grade 4 or above.

Eligible to work in the UK.

Have the ability to travel to the office and sites (some of our sites are difficult to access through public transport).

A driving licence would be preferred.

Flexibility – Successful candidates…