Senior HR & Payroll Functional Analyst

Overview

Are you looking for an opportunity to shape a brand‑new HR & Payroll service from the ground up? We're excited to welcome a skilled and forward‑thinking HR & Payroll Functional Analyst to join our team. In this role, you'll play a key part in designing an end‑user‑centric service model that delivers a seamless and high‑quality experience for our clients and their people.

Reporting to the HR & Payroll Functional Lead, you'll help develop the Capita Service Blueprint, contribute to a high‑level operating model, and work closely with both internal teams and our client s End‑User Forum to refine and enhance service design. If you're someone who enjoys collaborating, problem‑solving and translating service concepts into clear, practical processes, this is an exciting chance to make a meaningful impact.

You'll also support transition planning, testing, and cutover rehearsals-playing a hands-on role as we bring our new service to life. This is a great opportunity for someone who wants to help shape the future of HR & Payroll services within a dynamic programme environment.

If this sounds like the kind of challenge you're ready to take on, we'd love to receive your application.

What you'll be doing

• Supporting the creation of the HR & Payroll Service Blueprint and operating model, ensuring alignment with client and third‑party requirements.
• Participating in workshops and meetings to ensure service designs integrate smoothly across all parties.
• Taking ownership of elements of the detailed HR & Payroll service design, with a strong focus on user experience and end‑to‑end quality.
• Working with training and testing teams to ensure materials, procedures, and test scripts accurately reflect the agreed service design.
• Helping align service designs with Capita s existing solution capabilities to minimise unnecessary bespoke development.
• Presenting design updates in the End‑User Forum, gathering feedback, and refining service models accordingly.
• Contributing to daily stand‑ups and raising issues or blockers to support timely resolution.
• Responding to client and third‑party queries about how their service elements align with Capita s design.
• Supporting quality assurance of HR & Payroll service designs against internal and external standards.
• Participating in Payroll Parallel Run activities to ensure alignment with the target operating model.
• Supporting transition planning, dress rehearsals, and the live service cutover for HR & Payroll.
• Assisting with early operational support to resolve service‑related issues and build confidence in the new service.

What we're looking for

Essential

Skills & Experience:

• Experience in HR & Payroll service design and operating model development.
• Strong understanding of people, process, technology and data within enterprise-wide service design.
• Experience working in shared services and large, multi‑party implementation programmes.
• Ability to design services that accommodate phased transitions and interim operating states.
• Experience supporting service transition activities between providers.
• Ability to align service design with existing system capabilities to minimise bespoke development.
• Experience contributing to test scenarios and participating in UAT/BAT cycles.
• Exposure to early‑life support (hypercare), including assisting operatives during service go‑live.
• Proactive problem‑solver who can navigate shifting priorities and complex environments.
• Demonstrates integrity, transparency, and sound judgement under pressure.
• Able to work remotely and travel to UK locations when required.

Desirable

Skills & Experience:

• Experience with GDS-aligned service design across the full lifecycle.
• Experience working with global systems integrators or technical delivery partners on ERP solutions.
• Previous involvement in Oracle Fusion service design.
• Understanding of user‑centred and accessibility‑focused service design (WCAG 2.2).
• Awareness of political, regulatory, and digital inclusion considerations in public services.

What you'll be doing

• Lead the creation of Capita s Service Blueprint and High-Level Operating Model for HR & Payroll
• Facilitate workshops with client and…