IT Service Delivery Manager/IT Service Desk Manager
Job in
City, Vale of Glamorgan, EC1A2, Wales, UK
Listed on 2026-02-20
Listing for:
DGH Recruitment Ltd
Full Time
position Listed on 2026-02-20
Job specializations:
-
IT/Tech
IT Project Manager, Systems Administrator, IT Support, HelpDesk/Support
Job Description & How to Apply Below
IT Service Delivery Manager/IT Service Desk Manager
A fantastic opportunity has arisen for a IT Service Delivery Manager/IT Service Desk Manager t to join our leading law firm on a permanent basis.
IT Service Delivery Manager/IT Service Desk Manager
Responsibilities and Duties:
Manage the Service Desk team using the Service Management toolset and provide accurate reporting on performance.
Lead, coach and develop the Service Desk team, fostering accountability, professional growth and a culture of continuous improvement.
A structured and analytical approach to problem solving, ensuring efficient IT service desk operations through methodical troubleshooting, process optimisation, and implementation of best practices.
Carry out all relevant technical support and maintenance activities as required by Change Management, Incident Management, Problem Management, and Service Request Management processes.
Liaise with other internal support teams, internal senior management, and suppliers in the day-to-day management of Incidents and Service Requests.
IT Service Delivery Manager/IT Service Desk Manager
Knowledge, Sills and
Experience:
Experience working in a service desk environment
Design and implement seamless processes from the ground up, integrating people and technology for optimal efficiency and effectiveness.
Prior experience working in a legal, professional services or partnership environment
Excellent communication and customer skills and an ability to work with non-technical end-users and technical (Technology) staff
Ability to work within a team framework, as well as under own supervision
Ability to lead by example
Flexible approach
ITIL Foundation (minimum) - preferably ITIL 4
Relevant degree in Information Technology, Computer Science or related field or equivalent professional experience
Proven experience managing a Service Desk team in a professional services environment
IT Service Delivery Manager/IT Service Desk Manager
In accordance with the Employment Agencies and Employment Businesses Regulations 2003, this position is advertised based upon DGH Recruitment Limited having first sought approval of its client to find candidates for this position.
DGH Recruitment Limited acts as both an Employment Agency and Employment Business
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