3rd Line Service Desk Engineer

Our client are seeking an experienced 3rd Line Service Desk Engineer to join them on a permanent basis.

You will be responsible for providing advanced technical support and managing the infrastructure and security requirements for customers; handling a variety of complex issues, ensuring system availability, maintaining security standards across various platforms, and providing detailed reporting on all aspects of the Managed Service.

Location: Working at Cardiff Head Office

Shifts: Shifts run across 24/7 - 365 days. All evening and night shifts are worked from home.

What you'll be doing:

• Microsoft Infrastructure: Maintain and support Entra , Azure, VMs, and hosted services. Ensure compliance with Cyber Essentials through timely patching and monitoring.
• Endpoint Management: Oversee MDM/Intune, Apple Business Manager, and Manage Engine. Manage Autopilot deployments and enforce security baselines.
• Automation: Develop Power Shell scripts to streamline operations and boost efficiency.
• Backup & Disaster Recovery: Ensure smooth backup operations, conduct regular recovery tests, and manage incident response.
• Upgrades & Improvements: Proactively monitor and enhance infrastructure, participate in technical projects, and engage in monthly client meetings.
• Service Desk: Handle tickets, diagnose issues, escalate when needed, and contribute to knowledge base development.

What we're looking for:

• Bachelor's degree (or equivilent) in computer science, Information Technology, or a related field.
• AZ-104:
  Microsoft Azure Administrator
• Minimum of 5 years of experience in a similar role.
• Strong knowledge of infrastructure and security management.
• Experience with Azure, AWS, Intune, Manage Engine (Endpoint Central, Applications Manager)
• Excellent problem-solving and communication skills.
• Proficiency in managing virtual machines, network devices, and security systems.
• Ability to handle complex technical issues and provide advanced support.
• Strong analytical and reporting skills.

Salary & Benefits:

Salary between 30-35k dependant on experience, plus excellent benefits including:

• Private Healthcare Package through BUPA
• Death in Service (4 x salary)
• Group Income Protection
• 23 days holiday per year plus bank holidays
• First class reward and recognition initiatives
• Discounted gym membership