L2 FSO Engineer

Roles and Responsibilities

• Performs remedial repairs on Desktops, laptops, printers, video conferencing, access, kiosks, operational hardware and any other authorized peripheral equipment
• Assist site with hardware / desk / office / boardroom setup as requested
• Execute supported directed tasks for network or server support on-site by escalations teams
• Provide first level troubleshooting and support for Applications
• Capture, store and update in-scope site information
• EUC Hardware (Laptops, Desktops) set-up, deployment, collection / re-imaging
• Mobile devices (phone / tablets) set-up, deployment, collection
• Software / Application Installation (Country / Site specific)
• Basic Printing. Network and server troubleshooting support
• Provide New Hire Induction
• Manage local end user asset inventory and life cycle of assets
• Provide first level support for meeting room devices (VC devices, projectors, displays, etc.)
• Provide first level support for warehouse devices (RF Equipments, voice equipments, Vehicle mounted units, label / thermal printers etc.)
• Maintain onsite inventory of supported devices