User Researcher

user researcher

duration: 3 months initially (may extend)

rate: 550 per day

ir35: in scope

location: fully remote

to provide user research to support the development and adoption of a government's approach. The role focusses on generating credible, decision-relevant insight to inform a live service demonstrator, service team model, and supporting engagement activity.outputs must be practical, proportionate, and directly usable by service designers, analysts, and senior leaders.a need to understand services in a measured and understandable way.
end-to-end services understanding from a user and case study perspective.
supporting services and re-design.
incident management and case study management.

required:

• case study analysis
• plan and conduct targeted user research
• identify and prioritise user groups based on service impact, risk, and delivery needs
• gather insight on user needs, behaviours, pain points, and workarounds within live services
• synthesise findings into clear, structured inputs for service maps and service blueprints
• work closely with the service designer and business analyst to ensure insight is grounded in service reality.
• supporting service maturity and adoption
• contribute user evidence to an early view of service maturity
• identify themes that help explain service outcomes and constraints from a user perspective.
• provide user insight to underpin a clear and credible narrative for leaders and directorates
• support briefings and engagement activity with evidence-based findings
• demonstrable experience conducting user research in live service or operational contexts
• strong qualitative research skills, including planning and running interviews and synthesising findings
• proven ability to prioritise research questions and activity based on impact, risk, and delivery needs
• experience translating user insight into clear, usable outputs that inform service design and decision-making

user research, user researcher, user-centred design, human-centred research, qualitative & quantitative analysis, case study, ux research, design thinking, agile & lean ux, journey mapping, storytelling, government, public sector

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