D365 CRM Manager

D365 CRM Manager

West Yorkshire (Hybrid - 2 days a week)

Nigel Frank International are partnering with an established End User in West Yorkshire who are searching for a D365 CRM Manager to become their in-house specialist and drive the evolution of their Dynamics 365 platform.

Role & Responsibilities

• Gather stakeholder requirements and create technical/functional specifications that will provide clear insight for the development team and other functional teams.
• Take ownership of the system and look at ways to extend the platform to ensure its being utilised to its capabilities.
• Provide tailored technical and functional support to users, managing their requests and troubleshooting when and where necessary.
• Collaborate with System Developers to ensure quality, project progression, and to check that the product matches specifications.

Skills & Qualifications

• Hands-on experience with MS Dynamics CRM across various end-to-end projects.
• Strong stakeholder management skills.
• Ability to understand data, troubleshoot issues, and suggest suitable solutions.
• Eye for detail, analytic approach to problem solving with the ability to manage workload prioritising key tasks and meeting agreed targets & deadlines.

Benefits

• Starting Salary - up to 60k
• Flexible, Hybrid working model - (2 days a week on-site in office).
• Excellent professional development, enhanced pension contributions, life assurance and more!