Service Coordinator & Technical Support

Sielaff UK is a leading supplier and manufacturer of advanced vending and reverse vending systems, known for producing high‑quality, innovative machines used across retail and commercial environments. The company designs, manufactures, and installs modern reverse vending solutions that support deposit return schemes, combining German engineering with in‑house production to ensure reliability, flexibility, and strong environmental focus.

We are looking for a proactive Service Coordinator & Technical Support Specialist to join our team in Edinburgh. You will be the first point of contact for customers, coordinating service interventions, managing installations, and providing technical support for Reverse Vending Machines (RVMs).

• Act as the first point of contact via phone and email for customer support.
• Schedule and coordinate field engineers using our SICON system.
• Ensure timely delivery of parts and manage spare parts inventory via ERP.
• Troubleshoot RVM systems remotely and provide initial fault analysis.
• Prepare acceptance protocols and liaise with customers during handovers.
• Report feedback and suggest improvements to enhance service quality.
• Support special projects and assist the wider team as needed.

• One late shift per week: 2:00 pm – 10:00 pmWork from Home)
• One weekend in every 4 (days off in lieu)
• Occasional bank holiday coverage on rotation

• Strong communication and problem‑solving skills.
• Ability to work under pressure with a positive attitude.
• Technical support or mechanical background preferred.
• Team player with a customer‑focused approach.
• Full UK driving licence and valid passport (beneficial).
• Willingness to learn and develop.
• Training and development opportunities.
• Supportive team environment.

Work Location:

Hybrid remote in Newbridge, EH28 8QJ

Job Type: Full‑time

Entry level

Full‑time