Corporate Operations Advisor

Join to apply for the Corporate Operations Advisor role at tm Group (UK) ltd.

Location: Swindon/Hybrid

Package: £25,181 + full benefits package

At tm Group, we make conveyancing technology and data simple. We provide tools and support that help property professionals work efficiently and deliver great service to clients.

We’re looking for a Corporate Operations Advisor to join our Corporate Account Team in Client Services. In this role, you’ll help set up new clients, configure our systems, and make sure everything runs smoothly behind the scenes. You’ll work closely with colleagues across Sales, Client Services, and IT, becoming a trusted point of contact for client technical queries and onboarding support.

• Help set up partner and clients on our systems
  • Set up new clients, panel firms, and users so they can access our products without any issues
  • Add pricing, document packs, and other settings making sure everything is accurate and ready to use
  • Test system changes to make sure updates work the way they should
• Support clients during their first few months
  • Share login details, help new users access their accounts, and guide them through using our systems
  • Check in with new clients to make sure they're settling in well and getting the best possible customer experience
• Answer and resolve technical questions
  • Handle questions about system access, order issues, or technical problems by phone or e-mail
  • Help colleagues in client services troubleshoot more complex queries
• Keep our records and processes up to date
  • Make sure all client details, pricing information, and registration paperwork are recorded correctly
  • Update guidance documents so teams have clear, accurate information to follow
• Improve how we work
  • Investigate problems with workflows or system issues to understand what went wrong and how to stop it happening again
  • Spot trends in recurring issues and suggest improvements to processes or system features

• Confident using online systems and enjoy solving technical problems (full systems training will be provided)
• Organised with strong attention to detail
• A good communicator who's comfortable helping both colleagues and clients
• Someone who enjoys working with different teams and balancing a variety of tasks
• Proactive – you don't just fix problems; you look for ways to prevent them

• Experience using case management or CRM systems
• Previous experience supporting client onboarding or training
• Knowledge of conveyancing across the property sector – helpful but not essential

tm Group is a leading UK provider of property searches and technology for conveyancing professionals. With over 20 years’ experience and Private Equity–backed growth, we’re committed to making property transactions faster, easier, and more transparent.

We’re proud to be an equal opportunities employer and are committed to creating an inclusive and diverse workplace where everyone feels valued and supported. We welcome applications from all backgrounds and do not discriminate on the basis of age, disability, gender identity or expression, race, religion or belief, sex, sexual orientation, or any other protected characteristic.

If you enjoy problem-solving, supporting clients, and keeping systems running smoothly, we’d love to hear from you. Apply today.

Entry level

Full-time

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