ServiceNow Implementation Specialist

Location: UK

A technical Service Now specialist role within a UK-based Digital Customer Experience practice. The position focuses on designing, configuring, and integrating Service Now solutions across Customer, Technology, and Employee Experience workflows.

• Design and develop Service Now workflow solutions across:

  • Customer Experience: CSM, Field Service Management, Customer Service Portal

  • Technology Experience: ITSM, ITOM, ITAM

  • Employee Experience: HRSD, Onboarding & Transitions, Workplace Service Delivery

• Build modern user experiences using Next Experience UI, UI Builder, and Service Portal.

• Configure role-based dashboards and customised workflows aligned to client requirements.

• Integrate Service Now with external platforms using REST/SOAP APIs and Integration Hub.

• Support data migration and ensure data consistency across Service Now modules and external systems.

• Hands-on Service Now implementation experience across CX, TX, and EX workflows.

• Strong understanding of customer journeys (marketing, sales, commerce) and employee lifecycle touchpoints.

• Technical proficiency in JavaScript, HTML, CSS, Glide API, Flow Designer, and Integration Hub.

• Experience delivering end-to-end integrations and workflow automation.

• Strong problem-solving skills with the ability to translate technical solutions into business outcomes.

• Eligibility for Baseline Personnel Security Standard (BPSS) clearance is required.

• No nationality restrictions; additional checks may apply for recent overseas residency.