ServiceNow Architect

Location: UK
Security Clearance: SC required ideally

A client-facing Service Now Solution Architect role within a UK-based Digital Customer Experience practice. The role focuses on pre-sales, solution design, and end-to-end delivery of Service Now implementations across enterprise clients.

• Lead pre-sales and business development activities for Service Now solutions.

• Own solution design, proposals, presentations, and contract support.

• Act as the senior point of contact for client stakeholders up to C-suite level.

• Design and deliver Service Now solutions aligned to business and customer experience goals.

• Work closely with internal sales, delivery, and partner teams, including Service Now leadership.

• Strong Service Now platform expertise across ITSM, ITOM, HRSD, CSM, Employee Service Centre, Case & Knowledge Management, and Performance Analytics.

• Experience designing Service Now solutions for HR, IT, and customer experience use cases.

• Hands-on knowledge of integrations, data migration, scripting, and workflow automation.

• Proven consulting and stakeholder management skills, including CXO-level engagement.

• Experience supporting change management and user adoption initiatives.

• Commercial awareness with exposure to pre-sales and client demonstrations.

• Eligibility for Security Check (SC) clearance is required.

• Continuous UK residency for the past five years is mandatory.