IT Support Analyst

IT Support Analyst
Location: Manchester (full time office based)
Type: Permanent, Full-time

The Role
We are looking for an experienced IT Support Analyst to provide first, second and third line support within an enterprise IT environment. The role has a strong focus on Microsoft 365, Azure, Entra , identity and access management, MFA, and Intune, supporting end users, devices, and secure access to systems.
You will work closely with internal teams and third-party providers to resolve incidents, fulfil requests, and support ongoing IT operations and projects.

Key Responsibilities

• Deliver 1st, 2nd and 3rd line IT support to end users
• Administer Microsoft Office 365 (Exchange Online, Teams, SharePoint, One Drive)
• Manage Azure and Entra  (Azure AD) users, groups, devices, and access policies
• Support identity and access management, including MFA and Conditional Access
• Administer Microsoft Intune for device compliance, application deployment, and Autopilot
• Build, configure, and support Windows 10/11 end-user devices
• Manage joiners, movers, and leavers processes
• Maintain IT asset records and documentation
• Liaise with suppliers and escalate issues as required

Essential Experience & Skills

• 5+ years' experience in an IT support or service desk role
• Strong hands-on experience with:
  Microsoft 365, Microsoft Azure, Entra t types and access management, MFA and Conditional Access, Microsoft Intune
• Experience supporting Windows endpoints and mobile devices
• Familiarity with ITIL and helpdesk tools
• Knowledge of Active Directory, Group Policy, DNS/DHCP
• Strong troubleshooting, communication, and customer service skills

Salary: 55,000 - 60,000
Location:
Manchester (full time office based)

If this role sounds like a good match for your experience, and you are eligible to work in the UK, please send your CV to Lily at Viqu Energy today!