Conference and Banqueting Assistant

To ensure the highest standards of service and customer care are maintained in all aspects of the Conference and Banqueting Department.

• To ensure all guests receive the highest level of service at all times and receive a willing, courteous service, always promoting the hotel and its image.
• To ensure all meeting rooms and functions are set up as per the function list and before the times stated. All rooms to be set to the highest standards.
• To ensure all coffee and tea breaks are served promptly at the agreed-upon times.
• To present and serve food and beverages to the highest standards.
• To have a good knowledge of daily menus and available beverages
• To be knowledgeable about all hotel facilities and inform and sell them when asked by customers.

• To provide the highest quality of guest service standards with the aim of exceeding expectations at all times
• To be an exceptional ambassador for the Elite Group

• To ensure you are aware of the hotel facilities and inform and sell them when asked by guests, thereby actively upselling.
• To take part in all training opportunities made available to you in order to maximise any opportunities for up-selling and improving the business success of your department.

• To report any defective equipment or general fault to the Conference and Banqueting Manager, Deputy or Supervisor
• To assist with, prioritise and be proactive in the reduction of breakages in glassware, other equipment and the requirement for disposable goods.

Elite Hotels are committed to Investors in People and, as such, will endeavour to provide the necessary training and development to ensure that you are equipped to perform your duties to the highest standard.