Front Office Receptionist

Front Office Receptionist

Hastings Hotels is a family owned, luxury hotel group based in Northern Ireland.

We value our people. It's our people who provide the excellent experience we offer to all our guests. When we work together we can do amazing things.

We are seeking a reliable and enthusiastic person to become part of our Hotel Reception Team at the exclusive Ballygally Castle

Under the inspiring leadership of our Front Office Manager, Kathryn Glass, you will have the opportunity to work with our friendly team, develop your skills and enjoy the variety offered by a role in hospitality. Find out more about why our people love working for Hastings Hotels here.

Hours vary, but typical shift patterns include 7am to 3pm and 3pm to 11pm.

The rate of pay for this casual position ranges from £9.00ph - £12.25ph depending on age.

We offer a range of benefits including free staff meals, employee discounts, credit card tips, 29 days holiday plus your birthday and opportunities for career progression and development. Further details about our employee benefits here.

The company reserves the right to apply enhanced short-listing criteria.

To find out more about Hastings Hotels and what our company offers please visit

Hastings Hotels is an Equal Opportunities Employer.

To meet and greet guests upon their arrival at the hotel ensuring an efficient, professional and friendly check in/out process. Typical tasks are;

• To be knowledgeable about the facilities and services within the hotel and the amenities and attractions in the locality.

• To be aware of all hotel services and be proactive in the sale of these to guests

• To check in guests on arrival and check them out at the end of their stay, ensuring that the correct procedures are followed for receiving payment.

• To be responsible for accurate and efficient accounts and guest billing processes.

• To balance bank, cash, foreign currency and all transactions at the end of your shift.

• To answer telephone calls from guests and external callers.

• To assist guests with any reasonable request for hotel services

• Respond to complaints and find the appropriate solution

• To ensure that the reception area is maintained in a clean and tidy manner in accordance with departmental standards.

• Report any technical and maintenance needs.

• To ensure the security of reception and storage areas is maintained always.

• To comply with all health, safety, hygiene and licensing policies and procedures.

• To work effectively with colleagues to ensure a harmonious working environment where all staff are treated with respect.

• Any other duties as required by Management

About You

We would love you to have previous hotel reception experience, but this is not essential as our Reception Team will provide you with full training.

Our vision is to be recognised as a prestigious, family company providing the finest in Irish hospitality with style and excellence.

• Good Command of English Language
• Right to Work in the United Kingdom
• Must have previous Reception experience
• Must be educated to GCSE level or the equivalent with Grades A_C in English and Maths
• Must have computer literate and have excellent communication skills
• Must have a professional appearance

• Reception experience ideally gained in a hotel

• Exceptional Customer Service Skills
• Reception skills
• Reservation skills
• Local Knowledge Skills