Front Office Manager

Company Description

Palé Hall, North Wales

A Rare Opportunity in a Remarkable Setting

Set against the stunning backdrop of Snowdonia National Park, Palé Hall is a destination for luxury and refined service. This historic Victorian mansion, home to 22 exquisite bedrooms, is at the start of a significant new chapter – with bold ambitions to become one of the UK’s leading country house hotels, renowned for fine dining and exceptional hospitality.

• Work in one of the UK’s top Five Red Star country house hotels
• Supportive, inspiring environment with opportunities for career growth
• Be part of a project with genuine ambition and creativity at its heart

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We are seeking an exceptional Front Office Manager to lead the reception and guest services team at our prestigious 5★ luxury hotel. This is a key leadership position responsible for delivering an outstanding guest experience, ensuring seamless front office operations, and maintaining the highest standards of service synonymous with luxury hospitality.

The successful candidate will be passionate about service excellence, operational efficiency, and team development, with a proven track record within a high‑end hotel environment.

• Oversee all front office operations including Reservations, Guest Services, Porters, and night audit
• Ensure exceptional guest service standards are consistently delivered and exceeded
• Lead, coach, and develop the front office team to achieve high performance and engagement
• Manage departmental budgets, forecasting, and cost control
• Handle VIP arrivals, guest feedback, and service recovery with professionalism and discretion
• Maintain strong communication with housekeeping, reservations, and other departments
• Ensure compliance with hotel policies, health & safety, and brand standards
• Drive upselling initiatives and maximise revenue opportunities

• Proven experience as a Front Office Manager or Assistant Front Office Manager within a 4★ or 5★ hotel
• Strong leadership and people management skills
• Excellent communication and interpersonal abilities
• High attention to detail and commitment to luxury service standards
• Experience with hotel management systems (e.g., REZ Control, Seven Rooms)
• Ability to work flexibly, including evenings, weekends, and holidays
• Professional appearance and demeanour

• Competitive salary.
• Share of gratuities.
• Supportive and collaborative team environment.
• Free on‑site parking.
• Relais & Châteaux and Pride of Britain discounted stays