Visitor Services Assistant – Golf

Organisation:
The National Trust for Scotland

Location:

Hill of Tarvit Mansion, Cupar, KY15 5PB

To manage and deliver a professional and enjoyable visitor experience at Hill of Tarvit Mansion and Kingarrock Hickory Golf Course in line with the wider strategies of the National Trust for Scotland and the property (including reception work and catering provision). You will also assist in the development & delivery of the golf operations. The role includes the planning and delivery of NTS events and helping with larger groups both in the Mansion and in the golf facility.

Duties will include welcoming visitors, the service of food & beverage, giving an introductory talk, collecting entry and green fees as well as taking bookings over the telephone, by email and in person. The successful candidate will assist with the marketing and promotion of the golf course online and good IT skills are required. Hours are worked on a rota system which includes evening and weekend work.

Due to the nature of the post the successful candidate will be expected to work outdoors on a regular basis.

• Serving food & beverage both to golfers and other members of the public.
• Daily cleaning of the kitchen facilities and good hygiene practices at all times, including temperature checks.
• Maintaining an active and prominent presence during service periods.
• Ensure the delivery of the golf experience to a high standard.
• Reception duties both in Mansion House and Hickory Golf (use of till, answering telephone inquiries, welcoming visitors, giving an introductory talk and promoting membership).
• Ensure that the golf facility and associated equipment is maintained and presented to a high standard.
• Proactively support the sale of retail products in the golf facilities and liaise with property management over stock and point of sale.
• Responsibility for opening and closing and security of the golf starter cottage, and any other relevant areas.
• Maintaining and developing the Kingarrock and Hill of Tarvit social media presence.
• Occasionally assisting at other properties.

• To be knowledgeable and engaging about Hickory Golf, Kingarrock & Hill of Tarvit, and to be aware of the products and services on offer.
• To present a short introduction about the history of golf and Kingarrock golf course.
• Assure a welcoming and cheerful presence for visitors to the catering facility, golf and other members of the public.
• Serve food and drink in a professional manner.
• To work hands‑on with management and other departments in the planning and the delivery of products and events.
• Make customers aware of conservation and sustainability on the estate.

• To ensure site meets with all relevant Health and Safety legislation in liaison with your department manager.
• Make sure that customers to the catering facility are aware of allergens.
• To ensure that visitors vacate the site at close of business and that the site is secured at end of day.
• To use PPE as provided and directed by your line manager.

People:
To work closely with colleagues and volunteers to ensure coverage of the golf and Mansion House operations from March to October.

Financial:
To adhere to all financial procedures to include till operation and banking and safeguarding of monies: to implement amendments to standard procedure as instructions may dictate.

The current duties of this job require a criminal records (Disclosure Scotland) check to be carried out.