Senior Duty Manager Market Halls - Shelter Hall Brighton + Tronc

Shelter Hall is Market Halls’ flagship seafront food hall and a true Brighton landmark, bringing together the very best of Sussex’s independent food scene under one roof.

With 7 incredible kitchens and 2 buzzing bars across 2 vibrant floors, plus private dining spaces and unbeatable outdoor terraces overlooking the sea, Shelter Hall delivers a completely unique guest experience. Guests order through our app and our floor team brings everything straight to the table, creating an energetic, social atmosphere that is fast paced, exciting, and always evolving.

There is no better place to join if you are looking to be part of a fun, supportive team that brings together some of the best food talent in the Sussex hospitality scene.

As Senior Duty Manager, you will be right at the centre of the action leading shifts, supporting your team, and making sure every guest has an amazing experience from the moment they arrive.

You will act as the link between Duty Managers and the senior leadership team, combining hands on operational leadership with wider business responsibilities. From coaching your team and driving performance to managing service flow during peak periods, you will play a vital role in keeping Shelter Hall running smoothly every day.

• Leading shifts as Senior Manager on Duty across floor and bar operations
• Delivering outstanding guest experiences in a fast paced, high volume environment
• Coaching and developing Duty Managers, Supervisors, and team members
• Managing service flow, guest queries, and complaints with confidence
• Supporting rota planning, labour control, and cost management
• Monitoring operational standards, checklists, and compliance logs
• Ensuring full compliance with Food Safety, Health and Safety, and licensing requirements
• Building strong relationships with our independent traders and suppliers
• Supporting the AGM and stepping up in their absence when required
• Championing Market Halls values and creating a fun, motivated team culture

• A natural leader who thrives in a busy hospitality environment
• Previous experience in a supervisory or management role
• Passion for great food, drink, and guest experience
• Strong communication and problem solving skills
• A team player who leads from the front
• Ability to stay calm under pressure and make confident decisions
• A proactive mindset with a passion for developing others

• 48 hour salaried contract
• Base salary of £32,000 plus Tronc (£6,000)
• Total on target earnings of £38,000
• Opportunity to grow within an exciting and expanding hospitality group
• Work in one of Brighton’s most iconic venues
• A supportive team culture and development opportunities
• Staff perks and discounts across Market Halls

Ready to take the next step in your hospitality career on Brighton’s seafront?

Join us at Shelter Hall and be part of the future of hospitality.