Head of Hospitality

Job Description

Job Title: Head of Hospitality

Location: Richmond Villages, South Street, Letcombe Regis, OX12 9RG

Salary range: £40,000 per annum & Excellent Benefits

Contract: Permanent

Shift Pattern: 40 hrs - 5 days from 7 – with a Duty Manager weekend 1 in 6

Here at Bupa we support those when they need it the most. Richmond Villages are our retirement village provider. They deliver person‑centred care, supporting independence and honouring choice to help our residents live their best lives.

You can count on a thorough induction when you start to help you settle into your new role followed by ongoing training and development including access to apprenticeships. This also includes access to our online portal which has a variety of resources to aid personal development & free access Linked In's online learning platform.

As Head of Hospitality, you'll lead the way in ensuring our restaurants and catering facilities deliver exceptional dining experiences. From maintaining high standards to creating delicious, nutritious meals, you'll play a key role in making every day special for our residents.

• Managing, training and developing other Hospitality employees in the team and keeping a record of all instructions given, especially where use of equipment is involved
• Being responsible for the management and running of all hospitality operations including the village café bar
• Ensuring the delivery of high quality and nourishing meals to residents across the Village
• Leading on staff management duties including rota management, recruitment, staff appraisals and development
• Working collaboratively with other department heads and function organisers for special events
• Leading on the promotion of hospitality services to maximise revenue
• Developing, operating and monitoring appropriate systems for all kitchen areas, ensuring the cleanliness and hygiene of all kitchen areas and equipment is maintained to the highest standard
• Responsible for the management and running of housekeeping & laundry services across the village
• Liaising on a regular basis with the Head Housekeeper to ensure appropriate stock levels, all machinery is in good working condition and high standards of cleanliness

You’ll have experience of managing a team in a hospitality or catering environment or you may have previously worked in a similar role in a care setting. Self‑motivated and a great communicator, you’ll be comfortable leading a team. Your organised and flexible approach will ensure our teams are sensitive to the needs of our residents. An active team leader, always leading by example to create and deliver an excellent hospitality experience across the Village.

Because we care for vulnerable people, we’ll need you to complete a DBS check as part of the recruitment process. Bupa will cover the cost of this (£40).

• My Healthcare – Quick, easy access to support, advice, and treatment for a variety of health‑related issues, including remote GP, physiotherapy, and mental health support – all available from one phone number 24/7.
• Annual allowance which you can redeem against a menu of Bupa healthcare products, all to the approximate value of £350
• We offer a sick pay scheme to our frontline teams, as an addition to statutory sick pay, to help provide some reassurance and financial support during longer absences.
• Free meal with every shift
• Holidays – 20 days + Bank Holidays
• Long Service – For every milestone at Bupa we will reward you with ecards, extra holidays and money!
• Interest‑free annual travel Loan to enable the purchase of public transport annual season tickets.
• Wagestream – Have early access up to 40% of your earned wages within minutes.
• We offer a range of Bupa pension plans – Find out more on our career site
• Parental Leave – We have schemes for adoption, birth parents and co‑parents – Find out more on our career site
• Menopause Plan – Specifically designed to empower women to seek advice, choose their treatment and take control of their health.
• Access to discounts at a wide variety of gyms and fitness facilities across the UK

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