Spa Attendant

Overview

Company Description

Location:

On-site in Knutsford, Cheshire, North-West England (not remote) Fairmont Cheshire, The Mere is one of the North West's most distinguished luxury destinations. Nestled in the heart of the Cheshire countryside and surrounded by a championship golf course, the resort combines Fairmont's world-renowned elegance with the warmth and character of its local heritage. Renowned for exceptional service and attention to detail, Fairmont Cheshire, The Mere offers guests an indulgent escape featuring world-class spa experiences, exceptional dining, and outstanding leisure facilities.

Your purpose will be:
To support the delivery of an exceptional, luxury spa and wellness experience by maintaining immaculate facilities, anticipating guest needs and ensuring every area of the spa reflects the high standards of Fairmont. The Spa Attendant plays a vital role in creating a calm, welcoming and beautifully presented environment that enhances each guest's wellbeing journey.

• Maintain all spa, wellness and changing areas to a pristine, 5-star standard throughout the day
• Ensure towels, robes, amenities and refreshments are replenished and beautifully presented
• Prepare and reset relaxation spaces, thermal areas and poolside to support a seamless guest experience
• Assist guests with lockers, amenities and general facility use in a warm, attentive and discreet manner
• Demonstrate professionalism, consistency and a strong "One Team" approach in line with Fairmont Cheshire, The Mere values
• Observe all Health & Safety regulations while on the premises
• Follow procedures for accident reporting, maintenance faults, fire safety and emergency evacuation
• Complete all required documentation accurately and in line with departmental SOPs
• Maintain the company dress code and present a polished, professional appearance at all times
• Support therapists by preparing treatment rooms when required
• Handle guest enquiries courteously and ensure guests feel welcomed and cared for
• Attend training sessions to enhance skills and support continuous development
• Participate in meetings as required
• Carry out front-of-house or back-of-house duties as requested by management
• Undertake any additional tasks necessary to support the smooth operation of the spa
• Please note that we believe in flexibility and multi-skilling, and you may be asked to do different tasks from time to time to enable us to meet the needs of our guests and colleagues.

• 6-12 months of experience in a spa, leisure, housekeeping or luxury hospitality environment (preferred)
• Strong understanding of luxury service standards and guest expectations
• Warm, approachable and service-focused manner
• Excellent attention to detail and pride in maintaining high presentation standards
• Ability, The Spa Attendant is responsible for maintaining the spa and wellness areas to a pristine standard and ensuring that guests have a seamless experience. This includes replenishing amenities, assisting guests, and supporting therapists as needed.
• Attention to Detail, Customer Service, Health and Safety, Teamwork, Communication, Professionalism, Flexibility, Multi-skilling, to work calmly and efficiently in a fast-paced environment
• Good communication skills and confidence interacting with guests
• Basic understanding of Health & Safety and cleanliness protocols
• Willingness to undertake training and continuous professional development
• Ability to work as part of a supportive, collaborative team

• What is in it for you?
  • Exclusive Discounts:
    Fairmont Cheshire, The Mere, Spa and Golf discount Fairmont, Raffles, and Accor Hotels (friends and family rates are included)
  • 20% off food and beverage in on-site restaurants
  • Colleague restaurant Being part of The Mere Team - our culture is unique! You will benefit from training and development opportunities
  • Competitive salary and benefits including pension
  • 28 days of holiday including public holidays
  • 1-5 days service award based on length of service
  • Special rates for Fairmont Cheshire, The Mere colleagues and their friends & family and discount across Accor hotels worldwide
  • And last but not least you will get to work with a team of EXTRAORDINARY people
• Job-Category:
  Wellness & Recreation
• Job Type: Permanent
• Job Schedule:
  
  Full-Time