Rooms Controller

ABOUT US

Situated on the shores of Loch Lomond, Scotland's breathtaking jewel, Cameron House is a magnificent 5-star resort. Uniquely positioned where the Scottish Highlands meet the Lowlands, this 17th-century baronial estate is rich in character and history. Cameron House offers an award-winning Spa with a rooftop infinity pool, an 18-hole championship golf course, an extensive selection of resort activities, and a choice of five restaurants and bars to cater to every taste.

Our 208 bedrooms are an exquisite blend of traditional and contemporary, or guests can opt for a home from home in one of our 115 self-catering lodges or luxurious Mansion House suites.

The iconic lochside setting is a timeless celebration of grandeur and natural beauty. Spanning 400 acres of picturesque Scottish countryside, with adventure on the doorstep. Loch Lomond, with its impressive backdrop, is the perfect location for a variety of water and land activities, including speedboat tours, paddle boarding, canoeing, kayaking, 4X4 off-road driving, falconry, and more.

As Rooms Controller, you will play a pivotal role in delivering a seamless guest journey from pre-arrival through to departure. Working at the heart of the Front Office operation, you will ensure accurate room allocation, effective communication across departments, and a consistently high standard of guest experience.

This role requires strong organisation, attention to detail and confidence in coordinating multiple priorities, particularly during high-occupancy periods. You will work closely with Front Office, Housekeeping, Reservations and Guest Liaison teams to balance guest preferences, operational needs and commercial priorities.

• Managing daily room allocations to ensure accuracy, efficiency and guest satisfaction
• Conducting pre-arrival checks for VIPs, groups and early arrivals
• Liaising closely with Housekeeping, Guest Liaison, Reservations and Maintenance to prioritise room readiness
• Maintaining room @type integrity, upgrades and overbooking controls to protect revenue
• Supporting Reception with check-in and check-out during busy periods when required
• Monitoring guest feedback relating to room allocation and facilitating room moves where necessary
• Supporting room upsell opportunities to enhance revenue and the guest journey
• Ensuring full and effective use of front office systems, including OPERA and related platforms
• Participating in daily briefings, handovers and operational reporting
• Acting as a key point of support for Front Office and Night teams to ensure operational continuity

We recruit people with a wide range of personalities, experiences and backgrounds. While there is no “typical” Cameron House team member, there are qualities we value highly:

• People who are highly organised and thrive on attention to detail
• People who are naturally guest-focused and take pride in delivering personalised service
• People who communicate confidently and work collaboratively across teams
• People who remain calm, adaptable and solutions-focused in a fast-paced environment
• People who care about their colleagues as much as they care about our guests
• People who respect and protect the exceptional environment we are privileged to work in

• Previous experience within a hotel Front Office or Rooms Division environment
• Strong customer service experience
• Excellent communication and organisational skills
• Confidence using IT systems, including Microsoft Office
• Experience using OPERA or similar hotel systems is desirable
• A proactive approach to problem solving and decision making

Here’s what you can expect when you join our team:

• Free meals when on duty in our team cafés
• Pension scheme and Wagestream financial services
• Long service awards including high street vouchers and overnight stays
• Enhanced holiday entitlement linked to length of service
• Free Leisure Club membership, with friends and family discounts
• Employee care service offering lifestyle, wellbeing and confidential counselling support
• Generous on-site discounts including accommodation, food and beverage, golf membership, spa treatments, outdoor activities, cinema tickets and retail products
• Lifeworks App with discounts on everyday purchases from leading brands
• Supplier and local business discounts
• Free on-site parking

At Cameron House, we are committed to developing our people. We offer fully funded, work-based training and development opportunities, including apprenticeships, structured work experience, graduate programmes, specialist training and formal qualifications up to HND and Degree level.

Located just 40 minutes from Glasgow, Cameron House offers the perfect balance of career development and access to one of Scotland’s most beautiful outdoor playgrounds.