Hospitality Manager

Location: Campsey Ash

As our Hospitality Manager, you will use your excellent people management and communication skills to provide our residents with an outstanding experience.

Your role will encompass overseeing all aspects of our hospitality operations, from ensuring a healthy living food service and an engaging activities programme, to making sure that housekeeping and maintenance operations are at the highest level. If you have proven experience in a similar role within a care home, hotel or hospitality environment, and you know about the relevant laws, regulations and policies, like employment and health and safety legislation, come and join our friendly, family-oriented care home.

Reports to:

Homes Manager/ Regional Hospitality & Lifestyle Manager Key duties and responsibilities Create a caring service experience aligned with our family values: compassion, empathy, and transparency. Foster a positive work environment emphasizing teamwork, improvement, and top-notch service. Deliver exceptional experiences for residents, surpassing their needs and expectations. Oversee food service operations, collaborating closely with the chef for quality meals on time. Develop engaging activities promoting residents' interests, fun, and well-being.

Maintain a top-notch first impression experience and uphold high cleanliness standards. Address maintenance issues promptly to keep the facility in good condition. Manage the hospitality budget to meet revenue targets while controlling costs. Build strong relationships with residents, families, and staff to enhance community engagement. Ensure staff are well-trained and equipped for effective performance. Uphold compliance with regulations, health and safety, and employment laws, maintaining thorough records.

Skills and attributes Previous experience with a hospitality background-preferably some hotel experience. Excellent communication, motivational and people skills. Genuine interest in engaging our residents and their families on a regular basis. Organisational skills with good time keeping. This is not a desk job! We are looking for someone with natural warmth and a passion for looking after people, and delivering a very personal approach to excellent hospitality.

Comprehensive induction and training programme. Opportunities for career development and progression. Employee Assistance Programme Blue Light Card Scheme . Well reimburse the enrolment fee of this fantastic scheme that offers discounts on holidays, days out and over 15,000 national brands. Loyalty Bonus:
Accrue up to 5 additional holiday days depending on length of service. Refer a friend and receive a thank you gift of up to £500
* Well pay for your full DBS disclosure