General Manager

Position: General Manager (Permanent)
Location: Pound Corner

General Manager – Premium Pub & Restaurant with Rooms

We’re partnering with a well-established, highly regarded hospitality venue with a warm and welcoming atmosphere. This location features a beautifully refurbished historic building with a busy lounge bar, à la carte restaurant, function areas and boutique accommodation. The successful candidate will work alongside another experienced General Manager and a great team to drive exceptional operational execution, service excellence and profitability.

Key Responsibilities

* Lead all operational and customer-facing functions across the bar, restaurant, events and accommodation.

* Ensure consistently high standards of food, drink and service that reflect the venue’s reputation for quality and warmth.

* Drive business performance through team leadership, effective rostering, cost control and quality KPIs.

* Support, mentor and develop a committed hospitality team to deliver outstanding guest experiences.

* Work collaboratively with the co-General Manager to optimise revenue streams (cover, rooms, functions and events).

* Manage compliance with licensing, health & safety, food hygiene, employment and accommodation regulations.

* Maintain high standards of cleanliness, presentation and guest service throughout the property.

* Engage with guests to ensure satisfaction, capture feedback and build repeat business.

Candidate Requirements

* Experience in hospitality management, with significant exposure to multi-department operations (pub/restaurant/rooms/functions).

* Strong commercial acumen and a track record of improving performance and guest satisfaction.

* Exceptional leadership skills with the ability to inspire, coach and retain staff.

* Excellent organisational, communication and customer service skills.

* A hands-on, proactive mindset with the ability to make informed decisions in a fast-paced environment.

* Experience with strong food and beverage operations, including à la carte dining and function/event service.

* Passion for guest experience and quality.

Working Hours

* 45 hours per week – flexible across service times and busy periods to support the business.

Benefits

* Competitive salary package.

* Tips distribution system ensuring team reward for performance.

* Bonus scheme linked to business performance and team targets.

* Pension scheme in line with statutory and enhanced employer contributions.

* Opportunity to work in a respected and established hospitality brand with a supportive leadership team.

Why Join?

This is a great opportunity for an experienced hospitality professional to step into a leadership role within a vibrant and busy venue that blends quality dining, welcoming bar culture, private functions and boutique accommodation. You’ll be supported by an experienced co-General Manager and a motivated team, helping you deliver excellence in every guest interaction.

Technique-Recruitment Solutions Ltd is a proud equal opportunities employer, dedicated and specialist to the hospitality industry. We work and support some of the most well-known companies in Norfolk and Suffolk. Technique recruitment Solutions limited are operating as a specialist recruitment business and recruitment agency on behalf of our client

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