Receptionist, Hospitality ​/ Hotel ​/ Catering

Job Description

Location: Bewaldeth

We are looking for a Receptionist to join our team at Keswick Reach Lodge Retreat in Cockermouth, Cumbria
.

Great hourly rate of £12.21
!

This is a permanent part‑time position of 16 hours across 2 variable days, including weekends and bank holidays. Shifts may include Friday and Saturday, Monday and Tuesday, or Saturday and Sunday, on a rotating schedule arranged in advance. Flexibility is essential to suit the needs of the business.

Darwin Escapes has 26 amazing destinations across the United Kingdom, each of which has its own unique offering. Whether you are looking for a role in food and beverage, grounds, maintenance, housekeeping, entertainment or at a management level, the Darwin family will have the career waiting for you!

Main responsibilities:

• Meet and greet resort guests.
• Assist guests with any queries they may have.
• Advise on the local area.
• Issue accommodation keys and information.
• Advise guests on events within the resort.
• Handle telephone calls.
• Deal with customer complaints.
• Accurate cash handling.

Excellent customer service and strong communication skills are essential. A driving licence and the ability to drive is advantageous to get to and from the retreat.

• Competitive rate of pay.
• Enhanced holiday entitlement (with the option to cash in a number of holidays per year).
• Discounted staff breaks at our luxurious holiday resorts across the UK.
• Free use of all Darwin Escapes resort facilities including many of our free gyms and swimming pools.
• Food discount across all resorts.
• * Free complimentary round of Golf.
• Discounts on spa treatments.
• *'Introduce a friend' recruitment bonus.
• * Company employee sick pay.
• Compassionate leave pay.
• Employee Assistance Programme.
• Free access to the Darwin Academy training programme to help further your career and skill levels.
• Cycle to work scheme.
• Medi Cash cash plan.
• Subject to terms and conditions

Contract type:
parttime

Salary: £12.21 Hourly

Thursday 1st January, 2026