Fast Track Booking Clerk

Great Western Hospitals NHS Foundation Trust

The closing date is 12 February 2026

An opportunity has arisen for a self‑motivated individual, to join the Fast Track booking Team at the Great Western Hospital (Based at Orbital Offices North Swindon). You will have the opportunity to work and train in other areas within Patient Access, gaining essential skills and experience to support ongoing personal development.

To provide an excellent, professional and friendly service to patients when booking their Outpatient appointments, booking first appointments in accordance to national Referral to Treatment guidance and Trust policy on fair access to appointments for patients, including administering direct booking e‑referral appointments. Ensuring that the administration associated with the patient appointment is completed accurately and in a timely manner, and follows Trust and departmental policies and procedures.

Our STAR values – Service, Teamwork, Ambition and Respect – are a golden thread running through everything we do. These values serve as a guiding principle, driving us towards our vision of delivering great joined up services to our local community. Whether at home, in the community, or within the hospital, our goal is to empower individuals to lead independent and healthier lives.

• Following the daily departmental rota, provide Fast Track telephone coverage for all incoming calls regarding patient appointments, handling enquiries for all specialties as necessary.
• Using waiting lists, on hold reports and other tracking reports, book Fast Track appointments ensuring all clinic letters are sent out as soon as appointments are made, using the direct mailing service, and following guidance in the Elective Access, Booking and Choice Policy.
• Negotiate outpatient appointments with patients offering them a choice of dates and times, whilst also adhering to clinical team requirements, e.g. correct clinician or length of time for the appointment, in line with the Trust's Elective Access, Booking and Choice Policy and departmental SOP.
• Adopt good customer care practice to provide a high quality service for users of the Fast Track Service, acting as point of contact for enquiries from patients, staff and any external agencies, e.g. GPs, nursing homes and relatives. This will include using tact or persuasive skills where there may be barriers to understanding.

Please see the attached job description for full information.

• GCSE 3 or above including Maths and English
• NVQ 2 or equivalent in relevant subject or equivalent experience and knowledge gained within a reception, booking or administration role
• Willingness to undertake NHS specific IT system training including Medway clinic template maintenance, casenote tracking, patient transport system
• ECDL qualification or other formal IT training / qualification
• Use of internet and intranet

• Evidence of significant administrative experience within a customer focused environment
• Frontline customer care
• Worked in an area specialising in healthcare appointment making
• Experience of working in an Outpatient Dept
• Organisational awareness of NHS

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Great Western Hospitals NHS Foundation Trust