Dental Administrator

Overview

Cwm Taf Morgannwg University Health Board — Dental Administrator

The closing date is 08 February 2026

The Community Dental Service is seeking a motivated individual to join our team within the administration hub based at Ynyshir Surgery.

This is a fast-paced department, working with a variety of stakeholders, including clinical staff, patients, and other departments.

We are looking for full-time applicants.

If you have any queries regarding the post or the essential/desirable criteria, we encourage you to get in touch.

Welsh Skills Desirable: This post is advertised as Welsh Desirable. This doesn t mean essential; whilst the candidate doesn t need to have skills in Welsh, we ll consider it an advantage when short-listing and selecting candidates. This isn t  fluency , just Speaking & Listening skills at Level 3 (equivalent to CEFR B2) or above. Level 3 means basic conversations with patients about their everyday health.

For more information, see  Welsh Language Guidance  in the documents right at the bottom.

An excellent opportunity has arisen within the Community Dental Service.

Applicants will need excellent interpersonal skills and the ability to communicate with tact and diplomacy while providing a professional service.

You will be responsible for wide ranging portfolio of work, ranging from waiting list work, appointment management, maintaining data and a wide variety of administrative duties.

You must be able to work in a busy environment and feel confident liaising with and meeting healthcare staff of all grades, as well as patients.

Cwm Taf Morgannwg (CTM) University Health Board, part of NHS Wales, serves a large population across a diverse and beautiful region, steeped in history and heritage. With nearly 13,500 staff, our health board is one of Wales s largest employers.

Together, we are Team CTM; a workforce dedicated to offering excellent patient care and support to the 450,000 people across our three regions, Bridgend, Merthyr Tydfil, and Rhondda Cynon Taf. We operate three District General hospitals, several community hospitals, primary and community care facilities.

CTM s location offers the best of South Wales, just 20 minutes from Cardiff s vibrant city life, the natural beauty of the Brecon Beacons, and the serene coastline ther you enjoy lively urban amenities, peaceful countryside, or seaside escapes, our location makes an ideal setting for both work and personal life.

Our CTM 2030 Strategy--Our Health, Our Future--focuses on uniting our region around shared health and wellbeing goals. Our values guide us daily:

• We listen, learn, and improve
• We treat everyone with respect
• We work together as one team

CTM employees enjoy benefits including; a leading pension, generous leave, flexible work, career growth, and access to ongoing learning and development.

At CTM, you ll find a welcoming, team-oriented workplace that values diversity and compassion, where you can take pride in your work and the difference it makes.

You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac.

• Vocational Level 3 in relevant area such as Business Administration or Management or possess demonstrable equivalent skills, knowledge and experience
• Evidence of Continuous Professional Development.
• ECDL
• Knowledge of Dentally software

• Experience working in a patient/customer facing environment.
• Experience of working within a team.
• Experience in using Microsoft Office software, including Word and Excel.
• Experience working within the NHS/healthcare.
• Experience with patient administration.
• Previous use of other NHS databases such as WPAS Myrddin and TOMs.

• Excellent communication and interpersonal skills, written and verbal.
• Ability to communicate effectively at all levels within the organisation and with patients and families/carers.
• Good communication and listening skills.
• Initiative and ability to work independently, able to problem solve and prioritise own and others work.
• Welsh Language Speaking/Listening Skills at Level 3 or above

• Ability to travel across CTMUHB footprint in a timely manner if required.
• Ability to motivate self and others Flexible and adaptable approach to working.
• Ability to work autonomously within a multi-disciplinary team.
• Methodical and reliable.

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Cwm Taf Morgannwg University Health Board