Assistant Medical Secretary

Go back Gloucestershire Health and Care NHS Foundation Trust

The closing date is 26 January 2026

We have a vacancy for a full-time Medical Secretary Assistant working between Wotton Lawn Hospital in Gloucester and Charlton Lane Hospital in Cheltenham. The post entails supporting the Medical Secretary team in providing a full secretarial service to Consultants.

Relevant secretarial experience is essential as the environment is fast‑paced requiring a broad knowledge of medical terminology, RSA II/OCR II Word Processing/Typing and audio typing experience. You will work as part of a committed supportive team and be able to deal confidently and professionally with colleagues, GP surgeries and patients, maintaining confidentiality at all times.

You should have a friendly, positive, problem solving approach, be self‑motivated, willing to learn and enjoy using your own initiative, within the remit of the post. You will need to be an excellent team player with the ability to adapt to various tasks according to service needs. As well as good verbal, written and numerical skills, you must be able to prioritise and organise your own workload well, and be able to work effectively and efficiently.

You will be skilled in IT applications; including, Microsoft Outlook, Word and Excel and have excellent interpersonal and strong communications skills. You should be able to adapt to a busy changing environment and be able to work with people under pressure.

This post requires the post holder to be able to undertake all statutory and mandatory training and post holders must be able to undertake physical interventions. Fitness for physical intervention will be assessed by Occupational Health.

The qualification, training & experience requirements for the role are underlined in the Job Description/Person Specification.

We have a skilled and dedicated workforce of over 5000 colleagues working in a diverse range of services over 55 sites and within people's homes. We strive to enable a welcoming workplace culture that builds and celebrates civility, inclusivity and diversity, while providing a sense of belonging and trust.

Annual staff surveys, regular Pulse surveys and other engagement opportunities provide our people with lots of opportunity to tell us about their experiences of working with us. In the latest staff survey, 61% of colleagues gave us their views. It was great to hear that:

• 72% of colleagues would recommend the Trust as a place to work, ranking us 1st for Provider Trusts in the South West region on this question.
• 76% would recommend the standard of care provided in our services if a friend or relative needed treatment, also ranking us 1st in the South West region.
• 81% said that care of patients and service users is the Trust's priority, compared with an average in comparable NHS Trusts in England of 64%.

This high‑level overview shows we are in a healthy position, with higher scores than average for comparable organisations, alongside a great response rate, indicating good staff engagement. However, we also know we have plenty of room for improvement in many areas. To that end, we continue to prioritise and invest in our commitment to genuinely becoming a Great Place to Work with consistent top‑quartile performance in the annual staff survey and Pulse surveys.

Answers the telephone in a professional, helpful and courteous manner, taking accurate message and ensuring timely distribution.

Open, record, date stamp and effectively manage and distribute all incoming and outgoing post in order to ensure effective communications for the department.

All records are maintained efficiently and accurately and proactive monitoring of retention periods and Trust storage facilities.

All queries and complaints are handled in a professional, helpful and confidential manner and within Trust guidelines. Responses to be pro‑actively managed.

E‑mails are responded to in a timely manner, circulated correctly and with the appropriate importance/sensitivity marker and subject title.

Fulfils assistant secretarial support to the Charlton Lane and Wotton Lawn…